Yanammie Hauser
Winnipeg,MB
Summary
To obtain a position in a fast-paced environment where I can work there long term and utilize the skills to enhance my knowledge and experience.
Overview
23
23
years of professional experience
Work History
Customer Service Associate
Rogers Communications- HGS Canada
11.2018 - Current
- Handling incoming calls relating to wireless and residential services.
- Resolves customers' billing issues and concerns.
- Recommends additional products and services when necessary.
- Monitoring clients payments and advised customers of past due/outstanding balance.
- Assists with escalated calls when required.
- Responds to multiple customers' email from time to time while keeping a keen attention to detail of customers' need.
- Suggested system recommendation when possible.
Cashier / Customer Representative
Booster Juice
05.2011 - 03.2012
- Accurately provide change for cash transactions.
- Checked stand equipment including cash register, scanner and scale.
- Provided a fast and friendly customer service.
- Monitored inventories and advises the manager of inventory shortage.
Food Counter Attendant
Movie Dome Cinema
10.2010 - 04.2011
- Experienced handling cash, working at the cash register
- Taking and serving customers' orders
- Replenishing condiments
- Maintaining the cleanliness of movie theaters.
Electronic Operator
POWERTECH INC
02.2008 - 10.2010
- Deal with electronics applications such as computer and technical applications.
- Accurately converted physical documents into electronic files.
- Ensured and verify accurate details of information are entered into the computer applications.
- Maintained customers' updated information while ensuring top-notched confidentiality.
- Performed for inventory of digital products and other computer electronic devices
- Quality Control of other staffs.
- Checked to make sure all the electronic files are legible.
- Investigated inquiries from external and internal customers relating to issue with electronic files.
Electronic Operator
Team Young Advance Ceramics Taiwan
02.2004 - 12.2007
- Adjust the process equipment and repair as needed during the manufacturing process Test.
- Completed microchips to ensure they work properly.
- Review the manufacturing process and suggest improvements.
- Logged customers' repair tasks.
Factory Worker/Electronic Operator
AU Optronics
06.2001 - 01.2004
- Monitoring of shipment and delivery of manufactured devices
- Responsible for inventory of IC and electronic devices
- In charge of keeping electronic files of product specifications.
Education
Bachelor of Science - IT
University of San Jose Recoletos
Cebu City, PHClass Valedictorian -
Don Sergio Osme᷈na Sr. High School
Andres Soriano Memorial de la Salle School
Skills
- Data entry
- Electronic files
- Computer applications
- Sales
- Serving Experience
- Customer retention
- Cash Handling
- Customer Service
- Manufacturing
- Upbeat, friendly, and positive
Computerproficiency
People person
Flexibleandadaptable
Excellent trainer
Multitaskingability
Time management skills
Personalinformation - Highesteducation
Bachelor's Degree
Personal Information
Title: Cashier / Customer Representative
Timeline
Customer Service Associate
Rogers Communications- HGS Canada
11.2018 - Current
Cashier / Customer Representative
Booster Juice
05.2011 - 03.2012
Food Counter Attendant
Movie Dome Cinema
10.2010 - 04.2011
Electronic Operator
POWERTECH INC
02.2008 - 10.2010
Electronic Operator
Team Young Advance Ceramics Taiwan
02.2004 - 12.2007
Factory Worker/Electronic Operator
AU Optronics
06.2001 - 01.2004
Bachelor of Science - IT
University of San Jose Recoletos
Class Valedictorian -
Don Sergio Osme᷈na Sr. High School
Andres Soriano Memorial de la Salle School
Similar Profiles
Gennel MurrayGennel Murray
Customer Care Agent at HGS Canada Rogers CommunicationsCustomer Care Agent at HGS Canada Rogers Communications
Pawanjot KaurPawanjot Kaur
Contact Center Representative at HGS Canada (Rogers with Shaw Communications)Contact Center Representative at HGS Canada (Rogers with Shaw Communications)
Sonia ArainSonia Arain
Customer Service Advisor at HGS Canada (Rogers Together with Shaw)Customer Service Advisor at HGS Canada (Rogers Together with Shaw)
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises
Shweta MalikShweta Malik
Teacher at Unique Public School, SonipatTeacher at Unique Public School, Sonipat