Yanammie Hauser
Winnipeg,MB
Summary
To obtain a position in a fast-paced environment where I can work there long term and utilize the skills to enhance my knowledge and experience.
Overview
23
23
years of professional experience
Work History
Customer Service Associate
Rogers Communications- HGS Canada
Winnipeg, MB
11.2018 - Current
- Handling incoming calls relating to wireless and residential services.
- Resolves customers' billing issues and concerns.
- Recommends additional products and services when necessary.
- Monitoring clients payments and advised customers of past due/outstanding balance.
- Assists with escalated calls when required.
- Responds to multiple customers' email from time to time while keeping a keen attention to detail of customers' need.
- Suggested system recommendation when possible.
Cashier / Customer Representative
Booster Juice
Fort McMurray, AB
05.2011 - 03.2012
- Accurately provide change for cash transactions.
- Checked stand equipment including cash register, scanner and scale.
- Provided a fast and friendly customer service.
- Monitored inventories and advises the manager of inventory shortage.
Food Counter Attendant
Movie Dome Cinema
Calgary, AB
10.2010 - 04.2011
- Experienced handling cash, working at the cash register
- Taking and serving customers' orders
- Replenishing condiments
- Maintaining the cleanliness of movie theaters.
Electronic Operator
POWERTECH INC
Taiwan
02.2008 - 10.2010
- Deal with electronics applications such as computer and technical applications.
- Accurately converted physical documents into electronic files.
- Ensured and verify accurate details of information are entered into the computer applications.
- Maintained customers' updated information while ensuring top-notched confidentiality.
- Performed for inventory of digital products and other computer electronic devices
- Quality Control of other staffs.
- Checked to make sure all the electronic files are legible.
- Investigated inquiries from external and internal customers relating to issue with electronic files.
Electronic Operator
Team Young Advance Ceramics Taiwan
Taiwan
02.2004 - 12.2007
- Adjust the process equipment and repair as needed during the manufacturing process Test.
- Completed microchips to ensure they work properly.
- Review the manufacturing process and suggest improvements.
- Logged customers' repair tasks.
Factory Worker/Electronic Operator
AU Optronics
Taiwan
06.2001 - 01.2004
- Monitoring of shipment and delivery of manufactured devices
- Responsible for inventory of IC and electronic devices
- In charge of keeping electronic files of product specifications.
Education
Bachelor of Science - IT
University of San Jose Recoletos
Cebu City, PHClass Valedictorian -
Don Sergio Osme᷈na Sr. High School
Andres Soriano Memorial de la Salle School
Skills
- Data entry
- Electronic files
- Computer applications
- Sales
- Serving Experience
- Customer retention
- Cash Handling
- Customer Service
- Manufacturing
- Upbeat, friendly, and positive
Computerproficiency
People person
Flexibleandadaptable
Excellent trainer
Multitaskingability
Time management skills
Personalinformation - Highesteducation
Bachelor's Degree
Personal Information
Title: Cashier / Customer Representative
Timeline
Customer Service Associate
Rogers Communications- HGS Canada
11.2018 - Current
Cashier / Customer Representative
Booster Juice
05.2011 - 03.2012
Food Counter Attendant
Movie Dome Cinema
10.2010 - 04.2011
Electronic Operator
POWERTECH INC
02.2008 - 10.2010
Electronic Operator
Team Young Advance Ceramics Taiwan
02.2004 - 12.2007
Factory Worker/Electronic Operator
AU Optronics
06.2001 - 01.2004
Bachelor of Science - IT
University of San Jose Recoletos
Class Valedictorian -
Don Sergio Osme᷈na Sr. High School
Andres Soriano Memorial de la Salle School