Yana Vorobiova
Winnipeg,MB
Summary
Dependable Housekeeping Room Attendant with background in maintaining cleanliness and orderliness of hotel rooms, corridors, and service areas. Skilled in laundry operations, bed making, and replenishing supplies with emphasis on adherence to high standards of hospitality. Enhanced guest satisfaction through prompt response to requests and effective problem-solving. Possess strong organizational skills, ability to multitask and work well within team-focused environments.
Overview
2
2
years of professional experience
Work History
Housekeeper Manager
PPHU Yana Vorobiova
Kyiv, Ukraine
11.2023 - 08.2024
- Private Entrepreneur.
- Managed housekeeping staff and assigned tasks to ensure efficient operations of the department.
- Monitored and evaluated performance of housekeeping staff, providing feedback and guidance as needed.
- Ordered supplies, equipment, and linens as necessary to maintain sufficient stock levels for daily operations.
- Created weekly schedules for housekeeping staff based on occupancy levels and special requests from guests.
- Taught cleaning procedures to housekeeping staff.
- Cleaning of private houses.
- Selection and control of personnel at outdoor events.
Hotel Housekeeper
Golden Lion
Sankt Florian, Austria
03.2022 - 10.2023
- Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Replenished amenities in all guest rooms according to established standards.
- Responded promptly to guests' requests for extra supplies or other items.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Transported trash from hotel rooms to designated areas on a regular basis.
- Changed bed linens, made beds with fresh linens after guests checked out.
Education
Bachelor - Management of Restaurant And Hotel Business
National Trade And Economic University
Kyiv02-2021
Junior Specialist - Food Technology
Vocational College "Education"
Kyiv07-2018
Skilled Worker - Cook 4th Category Waiter Category 4
Higher Vocational School No. 33
Kyiv06-2015
High School Diploma -
Lyceum No. 140
Kyiv05-2012
Skills
- Strong leadership
- Cleaning and sanitation
- Quality Assurance Controls
- Team player
- Fast learner
- Resistant to increased loads
- Quality Assurance
Languages
English
Limited
German
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Housekeeper Manager
PPHU Yana Vorobiova
11.2023 - 08.2024
Hotel Housekeeper
Golden Lion
03.2022 - 10.2023
Bachelor - Management of Restaurant And Hotel Business
National Trade And Economic University
Junior Specialist - Food Technology
Vocational College "Education"
Skilled Worker - Cook 4th Category Waiter Category 4
Higher Vocational School No. 33
High School Diploma -
Lyceum No. 140
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