Yana Vasylevska
Saskatoon,SK
Summary
Experienced customer service professional with a background in warehouse operations. Skilled in providing exceptional service and ensuring efficient inventory management. Strong team player with a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Hostess
Hibachi Teppanyaki & Bar
03.2023 - 03.2024
- Greeted and seated an average of 300 guests at the door
- Organized and scheduled reservations for 70+ customers daily both over the phone and online
- Utilized excellent organizational and problem-solving skills to effectively handle customer complaints and ensure customer satisfaction
- Communicated effectively with servers and kitchen staff to ensure smooth service
- Coordinated closely with event planners for successful execution of private functions held at the restaurant
Warehouse Associate
H&M Warehouse
10.2020 - 01.2021
- Fold and pack clothing items efficiently according to company standards
- Inspect clothing for quality defects, ensuring only top-quality products are sent out for shipment
- Maintain organized inventory and accurately record product counts
- Collaborate with team members to meet daily production goals
Warehouse Associate
ASOS Warehouse
02.2021 - 03.2021
- Verify the legitimacy of returned clothing items by examining reasons for return and assessing the condition of the merchandise
- Scan returned items into the inventory system accurately to ensure proper tracking and documentation
- Inspect returned clothing for any signs of damage
- Fold and prepare returned clothing for restocking or disposal according to company guidelines
Server
Jumbo's
06.2022 - 09.2022
- Seated and served guests, took orders
- Trained new servers and familiarized new employers with company culture
- Negotiated resolved customer concerns
- Ensured cleanliness of dining area throughout the day
- Served alcohol
Server/Bartender
Borgo Di Fiuzzi Resort & Spa
06.2021 - 09.2021
- Arranged and prepared tables for customers
- Served food and beverages promptly with focused attention to customer needs
- Cleaned all work areas, equipment, utensils and silverware, and ensured they were all stored appropriately
Catering Server
L.Q. Alliance
11.2019 - 03.2021
- Served food and beverages at various activities like weddings, birthdays and meetings
- Greeted guests with wine and champagne during receptions
- Maintained order efficiency and accuracy through clear communication with kitchen staff
- Inspected dishes and utensils for cleanliness
Server/Bartender
JS Paradise Sport
08.2019 - 11.2019
- Efficient customer service
- Cleaned and reset tables promptly for incoming customers
- Anticipated guests needs and addressed all requests promptly
- Served alcohol
Front Desk Receptionist Intern
Hotel Moderno
05.2019 - 07.2019
- Contributed to a welcoming environment by maintaining a clean and organized front desk area
- Ensured timely responses to emails, facilitating efficient communication between clients and staff members
- Welcomed customers with friendly greeting, answered general questions
Education
Bachelor's - Tourism And Hotel Management
The Academy of Hotel Management And Catering Ind.
Poznan, Poland09.2021
High School Diploma -
High School № 148
Dnipro, Ukraine05.2018
Skills
- Great Conversational Skills
- Teamwork Oriented
- Cool Under Pressure
- Highly Attentive
- Check Payment Processing
- Customer Service
- Quality Control
- Shipping and receiving
Languages
- English - Advanced
- Ukrainian - Fluent
- Polish - Intermediate
Timeline
Hostess
Hibachi Teppanyaki & Bar
03.2023 - 03.2024
Server
Jumbo's
06.2022 - 09.2022
Server/Bartender
Borgo Di Fiuzzi Resort & Spa
06.2021 - 09.2021
Warehouse Associate
ASOS Warehouse
02.2021 - 03.2021
Warehouse Associate
H&M Warehouse
10.2020 - 01.2021
Catering Server
L.Q. Alliance
11.2019 - 03.2021
Server/Bartender
JS Paradise Sport
08.2019 - 11.2019
Front Desk Receptionist Intern
Hotel Moderno
05.2019 - 07.2019
Bachelor's - Tourism And Hotel Management
The Academy of Hotel Management And Catering Ind.
High School Diploma -
High School № 148
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