Yana Tkachenko
Calgary,AB
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
1
1
year of professional experience
Work History
Store Associate
Mcleod Thrift Store
Calgary, AB
01.2023 - Current
- Inspected truck before and after each shift to ensure safety of vehicle.
- Maintained accurate records of deliveries, including times, addresses, and signatures.
- Provided excellent customer service during deliveries.
- Recorded mileage, fuel usage, repairs, and other expenses into log book.
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Addressed customer complaints in a professional manner.
- Performed daily opening and closing procedures for store operation.
- Demonstrated excellent customer service skills at all times.
- Adhered to safety regulations when handling hazardous materials.
Store Associate
The Salvation Army Thrift Store
Calgary, AB
07.2022 - 01.2023
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Addressed customer complaints in a professional manner.
- Demonstrated excellent customer service skills at all times.
- Adhered to safety regulations when handling hazardous materials.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Computed purchases and received and processed cash or credit payment.
Education
Master of Laws - Law And Justice Studies
Academy of Law
Ukraine07.2015
Skills
- Customer Service
- Payment Processing
- Product Display
- POS Systems
- Inventory Control
- Customer Assistance
- Cash Handling
- Store Organization
- Retail Merchandising
Languages
English
Professional
Russian
Full Professional
Ukrainian
Native/ Bilingual
Timeline
Store Associate
Mcleod Thrift Store
01.2023 - Current
Store Associate
The Salvation Army Thrift Store
07.2022 - 01.2023
Master of Laws - Law And Justice Studies
Academy of Law
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