Yana Prorochuk
Toronto,ON
Summary
Accomplished Customer Service Representative with a proven track record at Aritzia, enhancing customer loyalty through exceptional problem-solving and active listening skills. Demonstrated versatility across roles, including a dynamic stint as a Temp Worker at Dior, achieving high service level scores and fostering positive client relations. Skilled in conflict resolution and customer relations, consistently delivering satisfactory outcomes in high-stress situations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Aritzia
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Temp Worker
Dior
12.2023 - 03.2024
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Prepared boxes for shipments based on standard sizes.
- Checked raw materials and completed work for defects affecting product quality.
Customer Service Representative Agent
Zara
08.2022 - 09.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
Education
Diploma - Fashion Management
George Brown College
Toronto, ONSkills
- Problem-solving abilities
- Active Listening
- Customer Service
- Critical Thinking
- Customer Relations
- Problem Resolution
- Conflict Resolution
Languages
English
Professional Working
Russian
Professional Working
Ukrainian
Native or Bilingual
Timeline
Customer Service Representative
Aritzia
08.2024 - Current
Temp Worker
Dior
12.2023 - 03.2024
Customer Service Representative Agent
Zara
08.2022 - 09.2023
Diploma - Fashion Management
George Brown College
Similar Profiles
Sabryna Salvacion PakSabryna Salvacion Pak
Senior Style Advisor at AritziaSenior Style Advisor at Aritzia
Biore SweeneyBiore Sweeney
Stylist at AritziaStylist at Aritzia
Adamaris GutierrezAdamaris Gutierrez
Boutique Associate at AritziaBoutique Associate at Aritzia