Yana Oreshchenko
Grande Prairie,AB
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Quality Inn & Suites
10.2022 - Current
- Greeted all guests and assisted them with check-in and check-out
- Managed over 200 customers a day
- Maintained positive attitude and friendly demeanour
- Responded to hundreds of guest's questions and requests
- Kept tidy and orderly workspace
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with solid work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in team environment.
- Answered multi-line phone system and greeted callers enthusiastically.
Housekeeper
Alberta Health Services
03.2023 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Changed bed linens and collected soiled linens for cleaning.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Handled requests for extra linens, toiletries and other supplies.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Verified cleanliness and organization of storage areas and carts.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Front Desk Receptionist
Fontan Prestige
07.2020 - 10.2021
- Secured reservations, was selling hotel products and benefits over phone and in person at front desk
- Communicated with maintenance personnel to report facility issues
- Documented and distributed messages to support timely communications
- Was responsible for opening and closing facility
- Resolved complaints from customers and public
- Received payments and recorded receipts for services.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Arts - English Language And Literature
Odesa Mechnikov National University
Odesa, Ukraine07.2022
Skills
- Positive Attitude and Energetic
- Works to create atmosphere of cooperation
- Confidence to endure periods of working alone
- Ability to withstand long periods of standing
- Computer Skills (G Suite, Email, Microsoft Office 365, Web Browsers)
- Multitasking, Ability to work under pressure
- Demonstrate positive attitudes and behaviours
- Responsiveness, Adaptability
Additional Information
- Rich experience in volunteering in children and teens camps as an actor, mentor and group leader
- Receptionist in pro-life centre
- Sunday school teacher for more than 2 years
- Speak 4 Languages:
Russian - Native
Ukrainian - Bilingual
English - Fluent
German - Conversational
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
German
Limited Working
Timeline
Housekeeper
Alberta Health Services
03.2023 - Current
Front Desk Agent
Quality Inn & Suites
10.2022 - Current
Front Desk Receptionist
Fontan Prestige
07.2020 - 10.2021
Bachelor of Arts - English Language And Literature
Odesa Mechnikov National University
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