Yana Kabaivanova
New Westminster,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and provide excellent care towards customer experience.
Overview
1
1
year of professional experience
Work History
Service Assistant
Thierry Chocolates
10.2022 - 09.2023
- Improved customer satisfaction by providing timely and efficient service assistance.
- Resolved client inquiries and issues while maintaining a high level of professionalism and courtesy.
- Assisted coworkers in improving workflow efficiency by sharing good habits and tips.
- Increased sales by offering personalized recommendations based on customer needs.
- Enhanced customer satisfaction by providing friendly and efficient service throughout shifts.
- Collaborated with kitchen staff to ensure cake and catering orders were available and co-ordinating dates and needs.
Cashier/Waitress
Vanessa's Restaurant And Grocery
06.2022 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Bachelor of Science - Biology And Biochemistry
Simon Fraser University
Burnaby, BC06.2027
High School Diploma -
New Westminster Secondary School
New Westminster, BC06.2023
Skills
- Menu presentation
- Table setting and bussing
- Customer Assistance
- Cleaning techniques
- Hospitality
- Verbal and written communication
- Complaint Handling
- Customer Service
- Fluent in Multiple Languages
Languages
English
Native or Bilingual
French
Native or Bilingual
Bulgarian
Full Professional
Spanish
Professional Working
Timeline
Service Assistant
Thierry Chocolates
10.2022 - 09.2023
Cashier/Waitress
Vanessa's Restaurant And Grocery
06.2022 - 08.2022
Bachelor of Science - Biology And Biochemistry
Simon Fraser University
High School Diploma -
New Westminster Secondary School
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