Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yana Kabaivanova

New Westminster,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and provide excellent care towards customer experience.

Overview

1
1
year of professional experience

Work History

Service Assistant

Thierry Chocolates
10.2022 - 09.2023
  • Improved customer satisfaction by providing timely and efficient service assistance.
  • Resolved client inquiries and issues while maintaining a high level of professionalism and courtesy.
  • Assisted coworkers in improving workflow efficiency by sharing good habits and tips.
  • Increased sales by offering personalized recommendations based on customer needs.
  • Enhanced customer satisfaction by providing friendly and efficient service throughout shifts.
  • Collaborated with kitchen staff to ensure cake and catering orders were available and co-ordinating dates and needs.

Cashier/Waitress

Vanessa's Restaurant And Grocery
06.2022 - 08.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

Bachelor of Science - Biology And Biochemistry

Simon Fraser University
Burnaby, BC
06.2027

High School Diploma -

New Westminster Secondary School
New Westminster, BC
06.2023

Skills

  • Menu presentation
  • Table setting and bussing
  • Customer Assistance
  • Cleaning techniques
  • Hospitality
  • Verbal and written communication
  • Complaint Handling
  • Customer Service
  • Fluent in Multiple Languages

Languages

English
Native or Bilingual
French
Native or Bilingual
Bulgarian
Full Professional
Spanish
Professional Working

Timeline

Service Assistant

Thierry Chocolates
10.2022 - 09.2023

Cashier/Waitress

Vanessa's Restaurant And Grocery
06.2022 - 08.2022

Bachelor of Science - Biology And Biochemistry

Simon Fraser University

High School Diploma -

New Westminster Secondary School

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Yana Kabaivanova