YANA Baronow
Aurora,ON
Summary
Skilled in HR policies and exceptional problem-solving, I significantly enhanced workplace environments at MDC Management Inc by resolving disputes and streamlining payroll processes. Demonstrated multitasking prowess and professionalism across roles, focusing on achievements like improving employee satisfaction and optimizing talent acquisition.
Overview
23
23
years of professional experience
Work History
Assistant Manager - HR
MDC Management Inc
06.2021 - Current
- Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
- Managed payroll and T4 administration, ensuring timely and accurate salary disbursements to all employees.
- Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
Dental Office Receptionist
A. Trusca
03.2013 - 12.2015
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
Dental Receptionist
Dr. E. Fichman
09.2003 - 08.2005
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Receptionist Coordinator
Metro Dental Centre
10.2001 - 07.2002
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
Education
Associate of Arts - Interior Design
Interior Design Institute
Online01-2025
No Degree - Business Administration And Management
Temple University
Philadelphia, PA, USA01-1997
Skills
- HR policies and procedures
- Payroll and T4 coordination
- Recordkeeping
- Benefits programs
- HR guidance
- HR leadership
- Employee support
- Problem-solving abilities
- Multitasking
- Reliability
- Professionalism
- Training and mentoring
Languages
English
Full Professional
Ukrainian
Full Professional
Russian
Full Professional
Polish
Elementary
Timeline
Assistant Manager - HR
MDC Management Inc
06.2021 - Current
Dental Office Receptionist
A. Trusca
03.2013 - 12.2015
Dental Receptionist
Dr. E. Fichman
09.2003 - 08.2005
Receptionist Coordinator
Metro Dental Centre
10.2001 - 07.2002
Associate of Arts - Interior Design
Interior Design Institute
No Degree - Business Administration And Management
Temple University
Similar Profiles
SHAFIL YUSUFSHAFIL YUSUF
Manager - HR Digital Transformation at MDC Business Management ServicesManager - HR Digital Transformation at MDC Business Management Services
Ethan T. FairchildEthan T. Fairchild
Machine Operator at The Mdc GroupMachine Operator at The Mdc Group
Lila AichounLila Aichoun
Personal Assistant to Dr. Emir Aksu at MDC ClinicPersonal Assistant to Dr. Emir Aksu at MDC Clinic