Yan Ouyang

Representative of China Life Insurance Company Limited Zhuhai Brunch at the Zhuhai Women's Federation, responsible for project communication between business departments.

• Monitored progress on projects assigned by upper management, analyze data, track the situation of people who claim the insurance, and arrange visit.
• Scheduled appointments, meetings and events for upper management.
• Set up event venue, conferences and meetings by scheduling and reserving rooms and preparing supplies.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Drove Project beneficiaries feedback to deliver information to management for corrective action.
• Managed database systems containing customer contact information.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

• Completed day-to-day duties accurately and efficiently.
• Make secondary adjustments to semi-finished products based on samples

• Operated POS terminals to input orders, split bills and calculate totals.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Informed customers of daily specials and menu changes.
• Checked that all orders were accurate before delivering to customers.
• Responded promptly to customer inquiries about menu items, ingredients, and prices.
• Presented menus to patrons to answer questions about offered items and make suitable recommendations.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Ensured dining areas were clean and set up for each shift according to established standards.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Stocked service areas with supplies during slow periods, e.g filled condiments and napkin containers etc.
• Followed safety protocols when handling hot plates or sharp objects.
• Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.

• Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
• Adhered to ethical codes protecting information confidentiality.
• Interpreted conference calls in real-time.
• Delivered real-time, accurate oral translations and interpretations for clients.
• Utilized specialized software applications to facilitate the translation process in a timely manner.