Yan Lou
Calgary,AB
Summary
- Nearly 20 years of experience working with local travel agencies in Canada.
- Proficient in various airline ticket booking systems.
Overview
17
17
years of professional experience
Work History
Air Ticket Wholesaler
Jade Tours
09.2005 - 05.2007
- Answer incoming calls to retail travel agent
- Booking the air ticket
- Making the reservation for quotation to travel agency
- Issuing the air ticket per airline contract
- Communicate with airline company
Airticket Department Manager
Wonder Travel
06.2007 - 07.2009
- Training the air ticket agent
- Negotiating prices and commissions with wholesalers and airlines
- Assisting both online / in person customers with hotel and flight reservations, as well as various travel itineraries
Group Airticket Manager
Vacances Sinorama
08.2009 - 06.2014
- Annually booking group airfare for nearly ten thousand individuals traveling to China, the United States, and Europe.
- Negotiating prices with wholesale ticket distributors and airlines.
- Training new employees in airline ticket system skills.
- Addressing all customer inquiries related to airline tickets.
Travel Agency Manager
Ring Holidays
10.2014 - 06.2022
- Selling airline tickets, hotel accommodations, South America packages, North American tours, and Asian travel.
- Collaborating with wholesale ticket distributors, airlines, and travel agencies worldwide
- Organizing a travel seminar in Calgary and Edmonton to encourage the Albertan to explore tourism opportunities to China and Asia.
- Assisting customers with ticket modifications and cancellations during the Covid-19 pandemic in 2020.
Education
Master of Arts - Administrative Business Management
University of Paris 12 Val De Marne
Paris, France06.2002
Skills
- Air ticket booking system: Sabre, Galileo, Amadeus
- Excel, Word, Powerpoint
- Fast typing
- Language: French, English, Mandarin
Languages
English
Professional Working
French
Professional Working
Chinese (Mandarin)
Full Professional
Timeline
Travel Agency Manager
Ring Holidays
10.2014 - 06.2022
Group Airticket Manager
Vacances Sinorama
08.2009 - 06.2014
Airticket Department Manager
Wonder Travel
06.2007 - 07.2009
Air Ticket Wholesaler
Jade Tours
09.2005 - 05.2007
Master of Arts - Administrative Business Management
University of Paris 12 Val De Marne