Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yan Lou

Calgary,AB

Summary

  • Nearly 20 years of experience working with local travel agencies in Canada.
  • Proficient in various airline ticket booking systems.

Overview

17
17
years of professional experience

Work History

Air Ticket Wholesaler

Jade Tours
09.2005 - 05.2007
  • Answer incoming calls to retail travel agent
  • Booking the air ticket
  • Making the reservation for quotation to travel agency
  • Issuing the air ticket per airline contract
  • Communicate with airline company

Airticket Department Manager

Wonder Travel
06.2007 - 07.2009
  • Training the air ticket agent
  • Negotiating prices and commissions with wholesalers and airlines
  • Assisting both online / in person customers with hotel and flight reservations, as well as various travel itineraries

Group Airticket Manager

Vacances Sinorama
08.2009 - 06.2014
  • Annually booking group airfare for nearly ten thousand individuals traveling to China, the United States, and Europe.
  • Negotiating prices with wholesale ticket distributors and airlines.
  • Training new employees in airline ticket system skills.
  • Addressing all customer inquiries related to airline tickets.

Travel Agency Manager

Ring Holidays
10.2014 - 06.2022
  • Selling airline tickets, hotel accommodations, South America packages, North American tours, and Asian travel.
  • Collaborating with wholesale ticket distributors, airlines, and travel agencies worldwide
  • Organizing a travel seminar in Calgary and Edmonton to encourage the Albertan to explore tourism opportunities to China and Asia.
  • Assisting customers with ticket modifications and cancellations during the Covid-19 pandemic in 2020.

Education

Master of Arts - Administrative Business Management

University of Paris 12 Val De Marne
Paris, France
06.2002

Skills

  • Air ticket booking system: Sabre, Galileo, Amadeus
  • Excel, Word, Powerpoint
  • Fast typing
  • Language: French, English, Mandarin

Languages

English
Professional Working
French
Professional Working
Chinese (Mandarin)
Full Professional

Timeline

Travel Agency Manager

Ring Holidays
10.2014 - 06.2022

Group Airticket Manager

Vacances Sinorama
08.2009 - 06.2014

Airticket Department Manager

Wonder Travel
06.2007 - 07.2009

Air Ticket Wholesaler

Jade Tours
09.2005 - 05.2007

Master of Arts - Administrative Business Management

University of Paris 12 Val De Marne

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Yan Lou