Yan Liu
Mississauga,Ontario
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
Overview
8
8
years of professional experience
Work History
Mandarin Interpreter
MCIS Language Solutions
2015.12 - 2023.10
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Contact Center Representative
First Knowledge Financial
2022.06 - 2022.11
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Call Center Sales Agent
Voysus
2018.08 - 2018.11
- Utilized sales techniques to build customer interest and close sales.
- Educated customers on product and service benefits, explaining features and answering questions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Financial Advisor
Crius Financial Corp
2016.01 - 2017.01
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
Education
Associate of Applied Science - Supply Chain Management And Logistics
Canadian Business College
77 City Centre Dr #600, Mississauga, ON L5B 1M512.2022
M.D. - Management in Financial
University of Science And Technology Beijing
Address: China, Beijing, Haidian District, 学院路30号 04.2002
Skills
- Creative Solutions
- Customer Inquiries
- Medical Translation
- Customer Satisfaction
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Contact Center Representative
First Knowledge Financial
2022.06 - 2022.11
Call Center Sales Agent
Voysus
2018.08 - 2018.11
Financial Advisor
Crius Financial Corp
2016.01 - 2017.01
Mandarin Interpreter
MCIS Language Solutions
2015.12 - 2023.10
Associate of Applied Science - Supply Chain Management And Logistics
Canadian Business College
M.D. - Management in Financial
University of Science And Technology Beijing
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