Yan Li
Sacramento
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Shogun Hibachi & Sushi. Proven ability to enhance guest satisfaction through effective relationship management and order accuracy in high-volume dining environments. Skilled in cash handling and team collaboration, consistently delivering seamless service and fostering a welcoming atmosphere.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in [Desired Position] role.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Shogun Hibachi & Sushi
10.2021 - Current
- Provided excellent customer service to enhance dining experience and foster guest satisfaction.
- Assisted in setting up dining areas, ensuring cleanliness and readiness for service.
- Collaborated with kitchen staff to facilitate timely food delivery and order accuracy.
- Learned menu items thoroughly to make informed recommendations to guests.
- Supported team members during peak hours, contributing to a smooth service flow.
- Adapted quickly to changing environments and guest needs, demonstrating flexibility under pressure.
- Maintained awareness of safety protocols to ensure compliance and uphold health standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Arts -
Folsom Lake College
Folsom, CA12-2026
High School Diploma -
Hui Zhou Ba Zhong
China07-1999
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- High volume dining
- Team collaboration
- Order accuracy
- Quality control
- Point of sale operation
- Relationship management
- Task prioritization
Languages
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Full Professional
Timeline
Server
Shogun Hibachi & Sushi
10.2021 - Current
Associate of Arts -
Folsom Lake College
High School Diploma -
Hui Zhou Ba Zhong