Yan Li
Richmond,Canada
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors. Recognizes the importance of understanding customer desires and goes above and beyond to provide tailored solutions, fostering long-term loyalty.
Overview
15
15
years of professional experience
Work History
Cashier
Hmart Grocer Store
03.2017 - 08.2022
- Greeted customers and assisted with any inquiries
- Scanned and weighed items, calculated totals, and processed payments
- The highest sales that were made were $7000
- Assisted customers with bagging their items
Cashier
ToysRus Canada
04.2017 - 06.2018
- Greeted customers and assisted with resolving any inquiries
- Scanned items and processed with final checkout in cash, debit, and/or master card
- Assisted customers with bagging their paid items
- Re-shop: To bring all returned items back to the shelves
- Change prices on items when they had promotions and sales
- Took orders and served food to customers
- Provided a well guest welcoming experience to customers
- Handled cash and interaction with customers
- Able to tackle problems with communication skills with customers
Cashier/server
GuangDong Flavor Fast Food
03.2007 - 03.2011
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Business Administration
Capilano University
North Vancouver, BC06-2012
Associate of Arts - General Studies
Kwantlen Polytechnic University
Richmond, BC06-2011
High School Diploma -
Richmond Colts
Richmond06-2009
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Money handling
- Reliability and punctuality
- Written and verbal communication
- POS system operations
Languages
Cantonese
Mandarin
English
Timeline
Cashier
ToysRus Canada
04.2017 - 06.2018
Cashier
Hmart Grocer Store
03.2017 - 08.2022
Cashier/server
GuangDong Flavor Fast Food
03.2007 - 03.2011
Business Administration
Capilano University
Associate of Arts - General Studies
Kwantlen Polytechnic University
High School Diploma -
Richmond Colts
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