Yan Kriv
Studio City
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
CEO
YoBananas!
01.2020 - Current
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Managed financial, operational and human resources to optimize business performance.
Franchise Owner/Distributor
Dippin' Dots Ice Cream
08.2016 - Current
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Managed day-to-day business operations.
Sales Advisor
Accolend
03.2010 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Responded to in-person and telephone requests for information about company offerings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Medical Biller/Debt Collector
SAW Medical Biller/Wilshire Surigcenter
06.2009 - 08.2016
- Prepared billing statements for patients and verified correct diagnostic coding.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Verified insurance of patients to determine eligibility.
- Handled account payments and provided information regarding outstanding balances.
Sales Associate
WMC Mortgage
07.2000 - 01.2008
- Worked to build relationships with customers and built potential for additional sales.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices, terms of sales and service agreements.
Education
Bachelor of Arts - Business Administration
California State University, Northridge
NorthridgeHigh School Diploma -
Fairfax Magnet High School
Los Angeles, CASkills
- Operational analysis
- Operational excellence
- Crisis management
- Teamwork
- Team building
Succession planning
- Problem-solving
- Training and development
- Program administration
- Business development
- Strategic business planning
- Financial analysis
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
CEO
YoBananas!
01.2020 - Current
Franchise Owner/Distributor
Dippin' Dots Ice Cream
08.2016 - Current
Sales Advisor
Accolend
03.2010 - Current
Medical Biller/Debt Collector
SAW Medical Biller/Wilshire Surigcenter
06.2009 - 08.2016
Sales Associate
WMC Mortgage
07.2000 - 01.2008
Bachelor of Arts - Business Administration
California State University, Northridge
High School Diploma -
Fairfax Magnet High School