YAN GRACIANO
Vancouver,BC
Summary
Customer-oriented Reservation Agent with over 8 years of experience in the retail industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
7
7
years of professional experience
Work History
Booking Clerk/Secretary
Vancouver Coastal Health
12.2023 - Current
- Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
- Developed strong relationships with clients through attentive service and personalized follow-ups after events.
- Ensured timely communication with clients, confirming reservation details and addressing any concerns or changes.
- Managed waitlists effectively to maximize venue occupancy during high-demand periods.
Sales Associate/E-commerce
Sport Chek
08.2016 - Current
- Organized packages for shipping by preparing products in accordance with established guidelines
- Managed communications between team members, customers and vendors to keep operations efficient and successful.
Member Service Agent
BCAA/EVO
09.2022 - 07.2023
- Monitoring rentals, assisting members in finding solutions if problems arise from their current rentals, sending out invoices, data entry.
Registration/Analysis
Whitecap Risk & Safety Consultants
08.2021 - 05.2022
- Register customers and gather their passport and travel information
- Supporting crew compliance with infection prevention protocols
- Analyze customer's samples and determine if tests are positive or negative
- Answer incoming customer inquiries in a high-volume, fast-paced environment
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies.
Customer Service Representative
Telus Health Services, FrontLine Group
03.2021 - 08.2021
- Register customers and gather their passport and travel information
- Supporting crew compliance with infection prevention protocols
- Analyze customer's samples and determine if tests are positive or negative
- Answer incoming customer inquiries in a high-volume, fast-paced environment
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies.
Program Evaluator
Kwantlen Polytechnic University
08.2019 - 12.2019
- Conducted a program evaluation for the Psychology Research Lab at KPU
- Conducted in person interviews and online surveys with students to evaluate the effectiveness of the Research Lab.
Education
Bachelor of Arts - Psychology
Kwantlen Polytechnic University
Vancouver, BCAssociate's Degree - Science, General Studies
Mohawk Valley Community College
Utica, NYSkills
- Microsoft Office Suite
- Qualtrics
- Tri-Council Policy Statement: Ethical Conduct for Research (TCPS 2 Certificate)
- Written and verbal communication skills
- Class 5 BC Drivers License
- First Aid/CPR/AED Level C - 2022
Languages
English
Portuguese
Spanish
References
References available upon request.
Timeline
Booking Clerk/Secretary
Vancouver Coastal Health
12.2023 - Current
Member Service Agent
BCAA/EVO
09.2022 - 07.2023
Registration/Analysis
Whitecap Risk & Safety Consultants
08.2021 - 05.2022
Customer Service Representative
Telus Health Services, FrontLine Group
03.2021 - 08.2021
Program Evaluator
Kwantlen Polytechnic University
08.2019 - 12.2019
Sales Associate/E-commerce
Sport Chek
08.2016 - Current
Bachelor of Arts - Psychology
Kwantlen Polytechnic University
Associate's Degree - Science, General Studies
Mohawk Valley Community College
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