Well-qualified Operations Support Manager bringing 12 years of Theme Parks experience. Dedicated leader with excellent problem-solving and communication skills. Pursuing new growth-oriented career opportunity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Support Manager
Warner Bros. World Abu Dhabi
04.2023 - 06.2023
Directly managed small team of Assistant Managers and indirectly managed Team Leaders and Front Line colleagues to include their trainings, attendance, grooming, coaching, appraisals and personal development plan.
Reviewed Departmental policies, procedures and standards to ensure that they are up to date and made appropriate changes to meet high level of customer satisfaction and their safety.
Developed systems and procedures to improve operational quality and team efficiency.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Developed and implemented strategies to maximize customer satisfaction.
Performed Park Duty Manager and Incident Manager roles as needed by the business.
Assistant Manager - Operations
Warner Bros. World Abu Dhabi
03.2018 - 03.2023
Managed operations team to support operational excellence, excellent customer service and their safety.
Coordinated with Managers in different operational issues and promotional activities.
Involved in recruiting, hiring and training of team members.
Reported issues to higher management with great detail.
Monitored colleagues productivity and optimized procedures to reduce costs.
Scheduled colleagues and and tracked their attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Motivated colleagues through the effective implementation of recognition and reward programs.
Participated in daily operations along with the colleagues setting a positive example.
Operation Team Leader
Ferrari World Abu Dhabi
11.2015 - 02.2018
Understood and met the needs of the Customers.
Motivated and trained employees to maximize team productivity.
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Managed internal operational standards and productivity targets.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Maintained a focus on quality even when under pressure.
Adapted approach to give clear directions to team members and ensured that they understood.
Rides and Attractions Operator
Ferrari World Abu Dhabi
10.2011 - 10.2015
Provided excellent customer service and highest possible presentation at all times.
Enforced all rules and regulations to ensure colleagues and guests safety at all times.
Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Monitored the entire ride operation process in case of any unusual technical issues and report accordingly.
Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
Park Services Attendant
Ferrari World Abu Dhabi
08.2010 - 09.2011
Maintained good knowledge of park amenities and rules and ensured the cleanliness of the facility.
Identified and corrected unsafe work procedures or conditions and reported to the management team.
Followed procedures for the safe usage and storage of chemicals, cleanings tools and equipments.
Supported all co-workers and treated them with dignity and respect.
Education
High School Diploma -
Siddhartha Boarding Higher Secondary School.
Damak-12, Jhapa, Nepal.
2009
Skills
Leadership
Schedule Oversight
Strategic Vision
Customer Feedback
Policy and Procedure Implementation
Corrective Actions
Operational Standards
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Certification
First Aid CPR AED from American Heart Association 2022.
Fire Warden Training from Emirates Technical and Safety Development Centre 2018.
Technical Rope Rescue TRAKS PRO 2017.
Trained as Guest Service Associate at Yas Waterworld Abu Dhabi.
Trained as Team Leader at Ferrari World Abu Dhabi.
Basic Computer Course.
Timeline
Operations Support Manager
Warner Bros. World Abu Dhabi
04.2023 - 06.2023
Assistant Manager - Operations
Warner Bros. World Abu Dhabi
03.2018 - 03.2023
Operation Team Leader
Ferrari World Abu Dhabi
11.2015 - 02.2018
Rides and Attractions Operator
Ferrari World Abu Dhabi
10.2011 - 10.2015
Park Services Attendant
Ferrari World Abu Dhabi
08.2010 - 09.2011
High School Diploma -
Siddhartha Boarding Higher Secondary School.
First Aid CPR AED from American Heart Association 2022.
Fire Warden Training from Emirates Technical and Safety Development Centre 2018.
Technical Rope Rescue TRAKS PRO 2017.
Trained as Guest Service Associate at Yas Waterworld Abu Dhabi.
Trained as Team Leader at Ferrari World Abu Dhabi.
Communications Control Coordinator at Miral Experiences-SeaWorld Yas Island Abu DhabiCommunications Control Coordinator at Miral Experiences-SeaWorld Yas Island Abu Dhabi