YAMNATH SAPKOTA
Conception Bay South,NL
Summary
Well-qualified Operations Support Manager bringing 12 years of Theme Parks experience. Dedicated leader with excellent problem-solving and communication skills. Pursuing new growth-oriented career opportunity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Support Manager
Warner Bros. World Abu Dhabi
04.2023 - 06.2023
- Directly managed small team of Assistant Managers and indirectly managed Team Leaders and Front Line colleagues to include their trainings, attendance, grooming, coaching, appraisals and personal development plan.
- Reviewed Departmental policies, procedures and standards to ensure that they are up to date and made appropriate changes to meet high level of customer satisfaction and their safety.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Performed Park Duty Manager and Incident Manager roles as needed by the business.
Assistant Manager - Operations
Warner Bros. World Abu Dhabi
03.2018 - 03.2023
- Managed operations team to support operational excellence, excellent customer service and their safety.
- Coordinated with Managers in different operational issues and promotional activities.
- Involved in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Monitored colleagues productivity and optimized procedures to reduce costs.
- Scheduled colleagues and and tracked their attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Motivated colleagues through the effective implementation of recognition and reward programs.
- Participated in daily operations along with the colleagues setting a positive example.
Operation Team Leader
Ferrari World Abu Dhabi
11.2015 - 02.2018
- Understood and met the needs of the Customers.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Maintained a focus on quality even when under pressure.
- Adapted approach to give clear directions to team members and ensured that they understood.
Rides and Attractions Operator
Ferrari World Abu Dhabi
10.2011 - 10.2015
- Provided excellent customer service and highest possible presentation at all times.
- Enforced all rules and regulations to ensure colleagues and guests safety at all times.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Monitored the entire ride operation process in case of any unusual technical issues and report accordingly.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
Park Services Attendant
Ferrari World Abu Dhabi
08.2010 - 09.2011
- Maintained good knowledge of park amenities and rules and ensured the cleanliness of the facility.
- Identified and corrected unsafe work procedures or conditions and reported to the management team.
- Followed procedures for the safe usage and storage of chemicals, cleanings tools and equipments.
- Supported all co-workers and treated them with dignity and respect.
Education
High School Diploma -
Siddhartha Boarding Higher Secondary School.
Damak-12, Jhapa, Nepal.2009
Skills
- Leadership
- Schedule Oversight
- Strategic Vision
- Customer Feedback
- Policy and Procedure Implementation
- Corrective Actions
- Operational Standards
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Certification
- First Aid CPR AED from American Heart Association 2022.
- Fire Warden Training from Emirates Technical and Safety Development Centre 2018.
- Technical Rope Rescue TRAKS PRO 2017.
- Trained as Guest Service Associate at Yas Waterworld Abu Dhabi.
- Trained as Team Leader at Ferrari World Abu Dhabi.
- Basic Computer Course.
Timeline
Operations Support Manager
Warner Bros. World Abu Dhabi
04.2023 - 06.2023
Assistant Manager - Operations
Warner Bros. World Abu Dhabi
03.2018 - 03.2023
Operation Team Leader
Ferrari World Abu Dhabi
11.2015 - 02.2018
Rides and Attractions Operator
Ferrari World Abu Dhabi
10.2011 - 10.2015
Park Services Attendant
Ferrari World Abu Dhabi
08.2010 - 09.2011
High School Diploma -
Siddhartha Boarding Higher Secondary School.
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