Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
YAMNATH SAPKOTA

YAMNATH SAPKOTA

Conception Bay South,NL

Summary

Well-qualified Operations Support Manager bringing 12 years of Theme Parks experience. Dedicated leader with excellent problem-solving and communication skills. Pursuing new growth-oriented career opportunity.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Support Manager

Warner Bros. World Abu Dhabi
04.2023 - 06.2023
  • Directly managed small team of Assistant Managers and indirectly managed Team Leaders and Front Line colleagues to include their trainings, attendance, grooming, coaching, appraisals and personal development plan.
  • Reviewed Departmental policies, procedures and standards to ensure that they are up to date and made appropriate changes to meet high level of customer satisfaction and their safety.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Performed Park Duty Manager and Incident Manager roles as needed by the business.

Assistant Manager - Operations

Warner Bros. World Abu Dhabi
03.2018 - 03.2023
  • Managed operations team to support operational excellence, excellent customer service and their safety.
  • Coordinated with Managers in different operational issues and promotional activities.
  • Involved in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Monitored colleagues productivity and optimized procedures to reduce costs.
  • Scheduled colleagues and and tracked their attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Motivated colleagues through the effective implementation of recognition and reward programs.
  • Participated in daily operations along with the colleagues setting a positive example.

Operation Team Leader

Ferrari World Abu Dhabi
11.2015 - 02.2018
  • Understood and met the needs of the Customers.
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Maintained a focus on quality even when under pressure.
  • Adapted approach to give clear directions to team members and ensured that they understood.

Rides and Attractions Operator

Ferrari World Abu Dhabi
10.2011 - 10.2015
  • Provided excellent customer service and highest possible presentation at all times.
  • Enforced all rules and regulations to ensure colleagues and guests safety at all times.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Monitored the entire ride operation process in case of any unusual technical issues and report accordingly.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.

Park Services Attendant

Ferrari World Abu Dhabi
08.2010 - 09.2011
  • Maintained good knowledge of park amenities and rules and ensured the cleanliness of the facility.
  • Identified and corrected unsafe work procedures or conditions and reported to the management team.
  • Followed procedures for the safe usage and storage of chemicals, cleanings tools and equipments.
  • Supported all co-workers and treated them with dignity and respect.

Education

High School Diploma -

Siddhartha Boarding Higher Secondary School.
Damak-12, Jhapa, Nepal.
2009

Skills

  • Leadership
  • Schedule Oversight
  • Strategic Vision
  • Customer Feedback
  • Policy and Procedure Implementation
  • Corrective Actions
  • Operational Standards

Languages

Nepali
Native or Bilingual
English
Full Professional
Hindi
Full Professional

Certification

  • First Aid CPR AED from American Heart Association 2022.
  • Fire Warden Training from Emirates Technical and Safety Development Centre 2018.
  • Technical Rope Rescue TRAKS PRO 2017.
  • Trained as Guest Service Associate at Yas Waterworld Abu Dhabi.
  • Trained as Team Leader at Ferrari World Abu Dhabi.
  • Basic Computer Course.

Timeline

Operations Support Manager

Warner Bros. World Abu Dhabi
04.2023 - 06.2023

Assistant Manager - Operations

Warner Bros. World Abu Dhabi
03.2018 - 03.2023

Operation Team Leader

Ferrari World Abu Dhabi
11.2015 - 02.2018

Rides and Attractions Operator

Ferrari World Abu Dhabi
10.2011 - 10.2015

Park Services Attendant

Ferrari World Abu Dhabi
08.2010 - 09.2011

High School Diploma -

Siddhartha Boarding Higher Secondary School.
  • First Aid CPR AED from American Heart Association 2022.
  • Fire Warden Training from Emirates Technical and Safety Development Centre 2018.
  • Technical Rope Rescue TRAKS PRO 2017.
  • Trained as Guest Service Associate at Yas Waterworld Abu Dhabi.
  • Trained as Team Leader at Ferrari World Abu Dhabi.
  • Basic Computer Course.
YAMNATH SAPKOTA