Yam Kumar Rana
Summary
Experienced hospitality professional with a strong track record of delivering exceptional service and optimizing operations. Proven expertise in maintaining high standards and fostering a collaborative team environment. Seeking a bartender position to contribute to the success of a dynamic establishment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Busser/ Server/Bartender Trainer
Moretti
Toronto, ON
10.2022 - Current
- Demonstrated excellent customer service skills by consistently receiving positive feedback from patrons.
- Efficiently took and relayed orders, ensuring accuracy and timely delivery of food and beverages.
- Interacted with customers, provided recommendations, and created a positive and welcoming atmosphere.
- Maintained inventory levels and placed orders for bar supplies as needed.
- Handled cash transactions and processed payments accurately.
Crew Member
Mc Donald
Toronto, ON
09.2022 - Current
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
Server/Bartender
Rixos Bab Al Bhar
Al Hamra Al Jazeera, Ras Al Khaimah
05.2019 - 03.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Verify patrons' identification to verify age requirements for alcohol purchases.
Serve wine, bottled or draft beer, liquor, and mixed drinks.
Education
Post-Degree Certificate - Global Hospitality Business Development
Seneca College of Applied Arts And Technology
North York, ON12.2023
Post-Degree Certificate - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
North York, ON04.2023
Bachelor of Hotel Management - Hotel Management
Nesfiled International College
Kathmandu, Nepal2021
Higher Secondary Education Board - Hotel Management
New Horizon College
Rupandehi, Nepal2016
School Leaving Certificate -
Siddhartha English Boarding School
Rupandehi, Nepal2014
Skills
- Guest Relations Management
- Quality Control
- Wine and Liquor Service
- Social Media Marketing
- Microsoft Office Package
- Flair Bartending and Mixology
- Team player
- Coffee and latte art skills
- Safe Serving Knowledge
Certification
- Global LCCI Qualification
- Hootsuite Certificate
- Smart Serve
- Google Analytics Certificate
- Bartending
- Baristas
Languages
English
Hindi
Nepali
Timeline
Restaurant Busser/ Server/Bartender Trainer
Moretti
10.2022 - Current
Crew Member
Mc Donald
09.2022 - Current
Server/Bartender
Rixos Bab Al Bhar
05.2019 - 03.2020
Post-Degree Certificate - Global Hospitality Business Development
Seneca College of Applied Arts And Technology
Post-Degree Certificate - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
Bachelor of Hotel Management - Hotel Management
Nesfiled International College
Higher Secondary Education Board - Hotel Management
New Horizon College
School Leaving Certificate -
Siddhartha English Boarding School