Yamini Venkat
Vancouver,BC
Summary
A dedicated and results-driven Food and Beverage Supervisor with over 8 years of experience in the hospitality industry, specializing in guest experience, team leadership, and operational efficiency. Skilled in managing high-pressure environments, fostering teamwork, and multitasking to exceed service expectations while ensuring smooth day-to-day operations. Known for exceptional interpersonal skills, a strong ability to work autonomously, and a keen focus on employee satisfaction. Eager to leverage my experience in guest relations and team management to transition into a Human Resources role, where I can contribute to organizational growth and enhance employee engagement.
Overview
10
10
years of professional experience
Work History
Lead Server
The Watson
07.2023 - Current
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server
Boulevard Kitchen and Oyster Bar
08.2021 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Restaurant Supervisor
Hilton
05.2019 - 10.2019
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Maintained accurate records of sales, labor and other costs.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
Management Trainee
Hilton
05.2018 - 05.2019
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Coordinated with senior management to align departmental goals with overall company objectives, ensuring cohesive efforts towards growth.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Server
Hilton
09.2017 - 05.2018
Server
Adelaide Inn
05.2017 - 09.2017
Server
Sofitel Melbourne on Collins
12.2015 - 06.2016
Room Service Attendant
One and Only Hayman Island
01.2015 - 06.2015
Education
Master - Hospitality Management
Fairleigh Dickinson University
Vancouver, BC12-2022
Bachelor of Business - International Restaurant Management
Le Cordon Bleu
Adelaide, Australia06-2017
Skills
- Banquet operations
- Fine-dining expertise
- Staff Leadership
- Records Maintenance
- Customer Service
- Critical Thinking
- Service Quality Standards Evaluation
- Team Collaboration
- Orientation and Onboarding
- Process Monitoring and Improvement
- Service Training
- Schedule Coordination
Languages
English
Native or Bilingual
Hindi
Professional Working
Telugu
Native or Bilingual
Timeline
Lead Server
The Watson
07.2023 - Current
Server
Boulevard Kitchen and Oyster Bar
08.2021 - 07.2023
Restaurant Supervisor
Hilton
05.2019 - 10.2019
Management Trainee
Hilton
05.2018 - 05.2019
Server
Hilton
09.2017 - 05.2018
Server
Adelaide Inn
05.2017 - 09.2017
Server
Sofitel Melbourne on Collins
12.2015 - 06.2016
Room Service Attendant
One and Only Hayman Island
01.2015 - 06.2015
Master - Hospitality Management
Fairleigh Dickinson University
Bachelor of Business - International Restaurant Management
Le Cordon Bleu
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