Yamini Gullapalli
Toronto
Summary
Experienced and committed professional with a background in concierge services and a strong enthusiasm for property management. Demonstrated history of providing outstanding customer service, overseeing front desk functions, and creating an inviting atmosphere. Seeking a property management position to apply my expertise in resident engagement, operational streamlining, and adherence to regulations.
Overview
6
6
years of professional experience
Work History
Site Supervisor
Knights On Guard
03.2024 - Current
- Lead by example, improve staff performance through training, and ensure staff understand and perform their duties effectively.
- Promptly address complaints and security issues, review and correct reports, and maintain daily communication with Property and KOG Account Manager.
- Ensuring training for new and current personnel, conduct regular performance evaluations and take corrective measure to address deficiencies.
- Maintain daily communications with KOG account manager, uphold professional boundaries with residents and contractors, and ensure all staff follow protocols and maintain a clean, professional appearance.
Shift Supervisor
Knights on guard
09.2022 - 02.2024
- Increased team productivity by implementing streamlined shift scheduling and efficient task delegation.
- Lowered employee turnover by cultivating a positive workplace culture and promptly addressing staff issues.
- Maintained seamless operations during busy periods through effective resource management and staff allocation.
- Elevated customer satisfaction through regular quality assessments and prompt resolution of concerns.
Concierge
Elite Residential Concierge Services Inc
12.2021 - 09.2022
- Improved guest satisfaction by offering customized suggestions and aiding with booking arrangements.
- Enhanced inter-departmental communication to guarantee prompt and efficient guest service.
- Ensured utmost guest contentment through timely resolution of concerns and effective issue management.
- Assisted in event planning endeavors, thereby enhancing the successful execution of memorable events.
Banquet Manager
V Convention Banquet Hall
01.2018 - 06.2021
- Identify services to be provided and enact operational protocols
- Perform evaluations of performance
- Arrange and manage inventory
- Supervise revenue streams and adjust protocols and pricing
- Engage in negotiations with clients regarding catering services or facility usage
- Create, enact, and assess financial plans
- Contribute to marketing strategies and their execution
- Establish and monitor staff schedules and performance Handle customer complaints or issues
- Deliver customer support
- Recruit, train, and oversee personnel
Education
PG Diploma - Health Informatics
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON05.2022
PG Diploma - Health Systems Management
Fanshawe College of Applied Arts And Technology
London, ON09.2021
Skills
Organization
Communication
Problem-solving
Leadership
Technical proficiency
Adaptability
Timeline
Site Supervisor
Knights On Guard
03.2024 - Current
Shift Supervisor
Knights on guard
09.2022 - 02.2024
Concierge
Elite Residential Concierge Services Inc
12.2021 - 09.2022
Banquet Manager
V Convention Banquet Hall
01.2018 - 06.2021
PG Diploma - Health Informatics
Sault College of Applied Arts And Technology
PG Diploma - Health Systems Management
Fanshawe College of Applied Arts And Technology
Similar Profiles
Shubham NainShubham Nain
Concierge at Knights on GuardConcierge at Knights on Guard
RASHNEET SABARWALRASHNEET SABARWAL
Security Guard at KNIGHTS ON GUARDSecurity Guard at KNIGHTS ON GUARD
Mohit RajpalMohit Rajpal
Security Guard Supervisor at Knights On GuardSecurity Guard Supervisor at Knights On Guard