Yamin Gulamadov
Mississauga,ON
Summary
Adept at conducting surveys, managing large volumes of data, and producing accurate documentation. Strong communication skills, with the ability to adapt to diverse environments and engage effectively with individuals from various backgrounds. Ability to work independently, meet deadlines, and manage multiple tasks simultaneously. Skilled in problem-solving, mentorship, and fostering inclusive environments, with a focus on delivering high-quality results in both research and customer-facing roles.
Overview
5
5
years of professional experience
Work History
Server
The Gelato Shop at Coco Espresso Bar
08.2019 - Current
- Customer Interaction & Mentorship: Engaged with a diverse customer base, providing personalized recommendations, which cultivated strong communication skills. Developed the ability to mentor new staff, guiding them through daily tasks and fostering a collaborative team environment.
- Critical Thinking & Problem-Solving: Handled high-pressure situations efficiently, such as managing large customer orders and resolving customer concerns, ensuring smooth operations during peak times.
- Project & Time Management: Juggled multiple responsibilities, from preparing orders to maintaining a clean workspace, while consistently meeting deadlines in a fast-paced environment. This experience enhanced my ability to manage time and prioritize tasks effectively.
- Attention to Detail & Organization: Ensured accuracy in order fulfillment and maintained inventory records, which required meticulous attention to detail, a skill that directly translates to research documentation and data tracking.
- Inclusive Environment: Worked in a multicultural setting, fostering an inclusive environment and catering to a wide range of dietary needs/preferences, aligning with creating inclusive environments in a research setting.
Research Call Representative
KGS Research
Toronto, ON
06.2024 - 09.2024
- Data Collection & Research: Conducted over 500 phone interviews daily to gather valuable research data, sharpening my ability to manage and process large quantities of information efficiently.
- Effective Communication: Engaged with individuals from diverse backgrounds, adapting communication strategies to encourage participation and obtain high-quality data for surveys. This experience honed my ability to clearly convey information and ask insightful, research-driven questions.
- Documentation & Reporting: Accurately recorded and tracked survey responses, ensuring data integrity. Developed strong organizational skills through maintaining detailed documentation of collected information.
- Independent Work & Time Management: Worked autonomously, meeting strict deadlines and quotas. This role required a high level of self-direction and the ability to balance multiple tasks, aligning well with independent research responsibilities.
- Problem-Solving & Adaptability: Managed call interruptions and resolved participant concerns, demonstrating flexibility and critical thinking in dynamic situations, ensuring successful completion of surveys and data collection.
Education
Bachelor of Science - Criminology & Sociology
University of Toronto
Mississauga, ON04-2026
High School Diploma -
Northern Secondary School
Toronto, ON06-2022
Skills
- Research & Data Collection
- Clear & Adaptive Communication
- Accurate Documentation & Analysis
- Self-Directed Work & Time Management
- Critical Thinking & Flexibility
- Customer Engagement & Service
- Mentorship & Team Collaboration
- Inventory Management
- Multitasking in High-Pressure Environments
- Inclusive workplace practices
Timeline
Research Call Representative
KGS Research
06.2024 - 09.2024
Server
The Gelato Shop at Coco Espresso Bar
08.2019 - Current
Bachelor of Science - Criminology & Sociology
University of Toronto
High School Diploma -
Northern Secondary School
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