Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yamin cai

Oakville,ON

Summary

Dynamic Reception Administrator Nurse at Markham Rehab Center, adept at enhancing patient satisfaction through effective communication and organizational skills. Proven ability to streamline operations and improve clinical documentation, while fostering strong relationships with clients. Skilled in analytical problem-solving and committed to delivering exceptional service in a fast-paced healthcare environment.

Professional administrator with strong organizational and communication skills, ready to excel in managing front desk operations. Proven ability to enhance office efficiency and create welcoming environment. Strong focus on teamwork and adaptability, ensuring seamless coordination and high-quality service. Proficient in managing schedules, handling correspondence, and utilizing office software.

Experienced with patient care, clinical support, and emergency response. Utilizes effective communication and critical thinking skills to manage patient needs and coordinate with healthcare teams. Track record of maintaining patient safety and delivering compassionate care in diverse medical settings.

Overview

7
7
years of professional experience

Work History

Reception Administrator Nurse

Markham Rehab Center Clinc
09.2019 - 04.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
  • Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
  • Developed strong relationships with clients through professional correspondence via email or phone interactions.
  • Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
  • Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
  • Facilitated office communications by distributing mail, packages, faxes, and other correspondence in a timely manner.
  • Assisted in resolving administrative issues or tasks that arose during daily operations effectively.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Educated family members and caregivers on patient care instructions.
  • Monitored patient reactions after administering medications and IV therapies.

Student Practical Nurse

Centenial Hospital
09.2016 - 04.2017
  • Maintained up-to-date knowledge on best practices in nursing through regular participation in professional development opportunities such as workshops or conferences.
  • Promoted a culture of continuous learning by seeking feedback from peers and mentors to strengthen nursing knowledge and skills.
  • Administered medications accurately, ensuring proper dosage and adherence to medical protocols.
  • Communicated effectively with patients, families, and healthcare team members to ensure accurate information exchange and collaboration in care decisions.
  • Monitored vital signs regularly, identifying any abnormalities or changes in patient condition.
  • Managed time effectively, balancing coursework and clinical responsibilities while maintaining high standards of patient care.
  • Administered medications and injections to patients.
  • Monitored patient vital signs, reporting any changes to experienced nursing staff.
  • Coordinated patient transfers to other facilities.
  • Helped patients complete bathing, dressing and eating.
  • Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
  • Provided patient education on health care issues and prescribed medications.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Educated patients on disease prevention strategies and self-care techniques for improved health outcomes.

Student Nurse

Sunnybrook Hospital
09.2015 - 01.2016
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
  • Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
  • Performed regular rounds to check on well-being of patients.
  • Performed wound care procedures using proper sterile techniques to promote healing and prevent infection complications.
  • Consistently provided emotional support for patients experiencing stress or anxiety related to their medical conditions or treatment plans.
  • Collaborated with interdisciplinary healthcare teams to develop and implement personalized care plans for patients.

Education

Bachelor of Interaction Design - Interaction Design

Sheridan College
04-2027

Diploma - Practical Nursing

Centennial College
Scarborough
04-2018

Skills

  • Coordinated scheduling expertise
  • Reception area upkeep
  • Document organization
  • Effective calendar coordination
  • Service excellence
  • Organizational time strategies
  • Analytical problem-solving
  • Effective listening
  • Strong verbal communication

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Elementary

Timeline

Reception Administrator Nurse

Markham Rehab Center Clinc
09.2019 - 04.2022

Student Practical Nurse

Centenial Hospital
09.2016 - 04.2017

Student Nurse

Sunnybrook Hospital
09.2015 - 01.2016

Bachelor of Interaction Design - Interaction Design

Sheridan College

Diploma - Practical Nursing

Centennial College
Yamin cai