Yamin Ahmed
Burnaby,BC
Summary
Dedicated young professional pursuing a Bachelor of Business Administration with a focus on International Business at Capilano University. Successfully completed an A-level program in Business Studies & Accounting with outstanding results. Actively involved in the school guitar club and soccer team, showcasing a commitment to personal and professional growth. Recognized for reliability, personable nature, and positive communication style.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Attendant
BC Ferries
2024.04 - 2024.10
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Provided emergency first aid to an individual experiencing an overdose at the Ferry washroom, stabilizing the person until paramedics arrived, utilizing certified first aid skills.
- Resolved customer complaints about ferry delays effectively, ensuring a positive experience and maintaining customer service.
- Provided support during peak.summer, contributing to smooth operations and minimal wait times for three to four thousand passengers a day.
Sales Representative
Smart Heaven Telus
2023.02 - 2023.05
- As a door-to-door sales representative, I was responsible for promoting and selling products or services directly to potential customers at their residences
- I have been skilled in engaging with diverse audiences, overcoming objections, and closing sales to achieve and exceed sales targets
- Strong communicator with a persuasive demeanour and ability to build rapport quickly
- Recognised for outstanding performance and dedication to delivering exceptional customer service
Assistant Quality Manager
Silk International LTD
2022.07 - 2022.11
- Company Overview: Silk International LTD is a garments printing factory in Dhaka, Bangladesh where I used to work as an assistant quality manager
- My core duties were to observe & ensure the quality of printing and maintain a good production rate
- The other duties at the job were to communicate with the workers to know their day-to-day problems at work & and try to motivate them to work more efficiently
Education
BBA - International Business Management
Capilano University
North Vancouver, BC2027-05
Skills
- Customer service
- Sales
- Punctual
- Customer focus
- Team collaboration
- Liquor regulations and compliance
- Basic first aid proficiency
- Marine safety
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- First Aid Certification
- ServSafe Food Handler's Certification
Language
English
Full Professional
Bengali
Full Professional
Hindi
Limited Working
Timeline
Customer Service Attendant
BC Ferries
2024.04 - 2024.10
Sales Representative
Smart Heaven Telus
2023.02 - 2023.05
Assistant Quality Manager
Silk International LTD
2022.07 - 2022.11
BBA - International Business Management
Capilano University