Yamileth Cruz
Palo Alto
Summary
Personable Administrative Assistant with solid background in payroll, talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Overview
14
14
years of professional experience
Work History
Private Dining Manager
Ettan Restaurant
11.2022 - Current
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Provided exceptional customer service throughout the planning process, earning referrals from satisfied clients.
- Maintained detailed records of all event correspondence, documentation, and financial transactions for accurate reporting purposes.
- Managed event logistics for seamless execution, ensuring client satisfaction and positive reviews.
- Increased private dining sales by cultivating strong relationships with clients and providing personalized service.
Payroll Admin/Operations Analyst
Flagship At Facebook (Meta)
02.2017 - Current
- Coordinated schedules to arrange management interviews with applicants.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Helped employees register for benefits programs using online portals.
- Assisted HR in translations during investigations
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for more than 100 new employees
- Generated reports of findings to help management with making key decisions.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Collected, arranged and input information into database system.
- Supported Operations Manager and associated team members to maintain service functionality.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Managed employee records on database to maintain accuracy and updated information
- Sent bi-monthly reminders for employees to complete and submit time sheets before deadline
- Updated employee files with new details such as changes in address or salary levels
- Assisted with recruitment and onboarding of new employees
- Conducted research and analyzed data to provide detailed reports on various business topics
Supervisor
Joie De Vivre Hotels
12.2014 - 02.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs. Increased sales by 8%
- Maintained compliance with company policies, objectives and communication goals.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Tracked and prepared quarterly reports of sales goals to management.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created and completed personnel action forms for new hires, title changes and terminations.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Liaised with catering department about event changes and implemented requested adjustments.
Manager/Private Events Manager
Reposado
02.2011 - 12.2014
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Coordinated catering services and planned menus to compliment event theme and fulfilled day of event coordination
- Managed administrative logistics of events planning, event booking and event promotions.
- Created and implemented new training program
- Conducted monthly inventory of liquor, beer and wine
- Managed host stand to ensure smooth operations and managed over 30 customer calls per day
- Developed and implemented successful marketing plans to generate event revenue.
- Recruited and hired top performers to add talent and value to department.
- Liaised with clients to determine exact event requirements.
- Worked closely with guests to meet event goals, maintain deadlines and resolve complaints or service issues.
Education
Some College (No Degree) - Accounting
Canada College
Redwood City, CASkills
- Clerical Support
- Data Compiling and Verification
- Customer Service
- Microsoft Office
- Database Maintenance
- Employee Relations
- Employee Orientation
- Prospecting and Lead Generation
- Retention Program Development
- Recruiting and Sourcing
Languages
Spanish
Native or Bilingual
Timeline
Private Dining Manager
Ettan Restaurant
11.2022 - Current
Payroll Admin/Operations Analyst
Flagship At Facebook (Meta)
02.2017 - Current
Supervisor
Joie De Vivre Hotels
12.2014 - 02.2017
Manager/Private Events Manager
Reposado
02.2011 - 12.2014
Some College (No Degree) - Accounting
Canada College
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