YAMILE MACARENO
Summary
Enthusiastic Senior Customer Service Representative with more than 3 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Customer Service Especialist
Honeywell Safety And Productivity Solutions
San Luis Potosi, Mexico
03.2020 - 11.2023
- Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
- Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc.
- Support ordering processing including order entry, returns, credits and resolving discrepancies.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed customer accounts through platforms such as SAP, CONEXIOM, and participated on the eCommerce implementation.
Sales Representative
KRAEM
San Luis Potosi, Mexico
09.2019 - 02.2020
- Utilized CRM software to manage customer accounts and track performance metrics.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Expanded customer base through cold calling, networking, and relationship building.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Plant Controlling Intern
DRAEXLMAIER
San Luis Potosi, Mexico
01.2019 - 07.2019
- Assign and create projects in SAP
- Approve purchase requests, travel requests and staff requests.
- Created and managed project plans, timelines and budgets.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Education
MBA - Marketing
Universidad TecMilenio
San Luis Potosi03.2022
Bachelor of International Commerce -
Universidad Tecmilenio
San Luis Potosi05.2019
Skills
- Work Prioritization
- Customer Relationship Management (CRM)
- Account Management
- Call center experience
- Microsoft Office
Certification
Strategic Sales Administration
Logistics and supply chain
International Business Environment
Languages
Advanced English
Professional Working
Spanish
Native or Bilingual
Software
SAP
CONEXIOM
Timeline
Senior Customer Service Especialist
Honeywell Safety And Productivity Solutions
03.2020 - 11.2023
Sales Representative
KRAEM
09.2019 - 02.2020
Plant Controlling Intern
DRAEXLMAIER
01.2019 - 07.2019
MBA - Marketing
Universidad TecMilenio
Bachelor of International Commerce -
Universidad Tecmilenio