Professional hospitality expert with strong background in delivering exceptional customer service in high-paced environments. Ensuring guest satisfaction, and maintaining high standards of cleanliness and efficiency. Skilled in team collaboration and adapting to changing needs, with focus on achieving results and reliability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lobster and Crab Machine Operator
Capebald Packers
Cap-Pele, NB, Canada
04.2017 - 11.2025
Managed operation of boilers, pumps and type systems.
Operate machine to cook Lobster and Crab meat and remove meat from the shell.
Butchering Lobster and Crab support.
Cook
Resto 577
Cap-Pele, NB, Canada
08.2022 - 01.2025
Prepared and cooked menu items following standard recipes and presentation guidelines.
Maintained cleanliness and organization of kitchen work area following the food safety regulations.
Help in inventory management by tracking stock levels and placing them.
Managed opening and closing shift kitchen tasks.
Waiter's Assistant
The Ritz-Carlton Hotel Cancun
Cancun, México
01.2014 - 09.2016
Maintained clean and organized table settings for optimal presentation and functionality.
Collaborated with kitchen staff to ensure accurate order preparation and timely execution.
Assisted waiters with timely food delivery, contributing to a smooth dining experience.
Collaborated with other dining room and bar staff to facilitate efficient service.
Operated dishwashers and other kitchen equipment according to safety guidelines.
Answered customer questions about food and beverage items and assisted with menu selections.
Verified accuracy and quality of orders before delivery.
Hotel Waiter
Sunset Group Cancun
Cancún México
03.2008 - 12.2013
Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
Managed multiple tables efficiently, prioritizing tasks in fast-paced environment.
Collaborated with kitchen staff to ensure timely delivery of orders and meal accuracy.
Assisted in training new waitstaff on restaurant protocols and service techniques.
Added food items, beverages, and utensils to trays and immediately delivered to correct rooms. (Room Service).
Arranged food, utensils and condiments on trays to serve meals with necessary items.
Verified accuracy and quality of orders before delivery.
Silastic Machine Operator-Heyman Machine Operator at C. R. Bard-Beckton DickinsonSilastic Machine Operator-Heyman Machine Operator at C. R. Bard-Beckton Dickinson