Yamen Ghassani
Edmonton,AB
Summary
Dynamic operations leader with a track record of driving revenue growth and operational efficiency at PizzaPizza/Pizza 73. Expertise in market expansion, budget management, and team leadership, implementing data-driven strategies to enhance performance and reduce costs. Proven ability to optimize teams by aligning talent with business goals, creating a culture of continuous improvement and collaboration. Focused on delivering results through proactive problem-solving and strategic execution.
Overview
15
15
years of professional experience
Work History
Director of Operations
PizzaPizza/Pizza 73
10.2023 - Current
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficiency.
- Monitor budgets and allocate operational resources to maximize cost-effectiveness.
- Implement strategic initiatives to enhance organizational growth and productivity.
- Conduct regular performance reviews, providing actionable feedback to drive continuous improvement.
- Collaborate with senior leadership to develop and execute long-term corporate objectives.
- Mentor and coach team members, fostering an engaged and high-performing workforce.
- Define, implement, and refine operational policies to streamline processes and improve efficiency.
- Develop and execute strategic plans that align with business goals and drive sustainable growth.
- Build strong relationships with vendors, suppliers, and stakeholders to enhance collaboration and operational success.
District Sales Manager
PizzaPizza/Pizza 73
05.2010 - 10.2023
- Identified cost-saving opportunities and process improvements, leading to significant operational savings.
- Implemented new procedures and corrective actions in collaboration with functional leaders to enhance quality.
- Streamlined operations and introduced innovative solutions to boost efficiency and productivity.
- Used data-driven decision-making to optimize performance and consistently achieve targets.
- Drove revenue growth by identifying new market opportunities and expanding product/service offerings.
- Led change management initiatives to support organizational transformation with minimal disruption.
- Championed sustainability efforts, reducing environmental impact through waste reduction and green technologies.
- Trained and mentored team members, ensuring high performance and productivity across the district.
- Partnered with other district managers to share best practices and drive organizational success.
- Developed and executed sales strategies, leading to a 5% year-over-year sales growth and exceeding annual targets.
- Strengthened customer relationships by resolving high-profile issues and increasing retention rates.
- Provided senior leadership with timely sales reports and insights to support strategic decision-making.
- Maintained financial controls, optimized business operations, and identified growth opportunities to maximize profitability.
Education
Bachelor of Science - Biomedical Science
Lebanese International University
08-2006
Skills
- Operational strategy
- Budget management
- Performance evaluation
- Project management
- Team leadership
- Market expansion
- Operational efficiency
- Business development
- Performance analysis
- KPI tracking
- P&L management
Languages
English
Full Professional
French
Limited Working
Arabic
Native or Bilingual
Timeline
Director of Operations
PizzaPizza/Pizza 73
10.2023 - Current
District Sales Manager
PizzaPizza/Pizza 73
05.2010 - 10.2023
Bachelor of Science - Biomedical Science
Lebanese International University
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