Yameen Ahmed

-Improved restaurant satisfaction rates and retention rates through proactive problem-solving and efficient complaint resolution.

-Actively seek solutions to partner questions and challenges and provide effective resolutions to non-live queries from restaurant partners.
-Responding primarily through email and outbound calls with the use of Salesforce to help resolve an average of 250+ email inquiries in a week from restaurant partners,
-Creating new leads, contacting and assisting them with the onboarding process within the network
-Build effective relationships with restaurant partners to enhance collaboration and understanding
-Articulate advantages of products and services to partner restaurants

Reference:
Joshua Beach (manager)
Contact information:

Cell: 204-894-1384
Email: jsjbeach@gmail.com

-Performed deep dives and provided comprehensive data analysis using Tableau, and Google Sheets/Excel for data extraction, transformation, and analysis for new verticals and project initiatives for LiveCare operations encompassing Restaurant/Customer and Courier department. .
-Developed and maintained analytical dashboards and visualizations with complex formulas and logical structures using a deep understanding of Zopim reports, Zendesk, Tableau dashboards, and Live Care policies to track project workflow and provide real-time insights and data-driven recommendations to Delco management and executives to optimize operational procedures and policies.
-Collaborated with cross-functional teams such as Fraud, Continuous Improvement, Quality assurance, and Business Intelligence to optimize project delivery and implement data-driven solutions.

-Provided live support to stakeholders and resolve conflicts with an emphasis on helping our partners
succeed.
-Facilitated communication between all parties involved in each delivery
Key Achievement:
-Handled about an average of 70+ orders on a daily basis with a combination of outbounds/inbound
calls and emails through Zendesk.
-Consistently exceeded operation KPIs and team benchmarks with 100% productivity rates and 95% in
quality assurance scores on a monthly basis for the RestaurantCare team