Yamandeep Kaur
Brampton,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tactik Personnel
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
After-school Tutor
WCC consultants
02.2021 - 07.2022
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Tutored struggling, average and advanced students in IELTS course materials.
Education
Graduate Certificate - Human Resource And Business Management
Algoma University
Brampton, ON04.2024
Bachelor in Commerce - Business
Kurukshetra University
Kurukshetra,India05.2020
Skills
- Upselling Products and Services
- Call Documentation
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
Reading books
I love to read self-help books because it gives me an insight and positivity towards my life.
Timeline
Customer Service Representative
Tactik Personnel
09.2022 - Current
After-school Tutor
WCC consultants
02.2021 - 07.2022
Graduate Certificate - Human Resource And Business Management
Algoma University
Bachelor in Commerce - Business
Kurukshetra University
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