Yalitza Tirado
Ontario
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Office Assistant III
San Bernardino County
08.2016 - 02.2023
- Managed patient scheduling and appointment coordination, ensuring efficient flow of daily operations
- Maintained accurate electronic medical records (EMR) for all patients, including updating personal information, medical history, and treatment plans
- Performed administrative tasks such as answering phone calls, responding to inquiries, and managing correspondence
- Provided exceptional customer service by addressing patient concerns or complaints in a professional manner
- Verified insurance coverage and processed billing information accurately to facilitate timely reimbursement
- Assisted in training new office staff on administrative procedures and protocols
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations at all times
- Scheduled follow-up appointments for patients based on physician recommendations or treatment plans
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate data entry
- Supported front desk operations by greeting patients, verifying demographic information, collecting co-payments, etc
- Implemented efficient filing systems for organizing patient records both electronically and physically
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Performed data entry tasks with a high level of accuracy and attention to detail
- Demonstrated strong problem-solving skills by resolving complex scheduling conflicts efficiently
Education
Online course - Foundations of Telehealth
University of Delaware
Remote11.2024
Online course - Healthcare Customer Service Paraprofessional
Futuro Health
Remote10.2024
Skills
- Medical Office Experience
- Customer service
- Organizing and categorizing
- Administrative support
- Proofreading
- Medical records management
- Data entry
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant III
San Bernardino County
08.2016 - 02.2023
Online course - Foundations of Telehealth
University of Delaware
Online course - Healthcare Customer Service Paraprofessional
Futuro Health
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