Yalisei Mootoosamy

As a Nando’s Restaurant Manager, I lead and inspired my team to deliver legendary customer experiences, drive performance, maintain high operational standards, and foster a strong culture based on Nando’s value.

My key responsibilities were:

• Recruited, trained, and developed team members to maximize their potential.
• Foster a positive and inclusive work environment where everyone feels valued.
• Set clear goals, provide ongoing feedback, and conduct performance reviews.
• Lead by example in all aspects of service and teamwork.

• Ensure that every guest receives exceptional Nando’s service.
• Handle customer feedback and complaints professionally and proactively.
• Maintain restaurant ambiance, cleanliness, and food quality to brand standards.

• Oversee day-to-day operations including opening/closing procedures, stock control, and health & safety compliance.
• Monitor and maintain food safety, hygiene, and cleanliness standards in accordance with Nando’s policies and legal requirements.
• Ensure consistent food quality and speed of service.

• Manage budgets, sales targets, and cost controls including labor and food costs.
• Analyze performance reports and implement strategies for growth and efficiency.
• Take ownership of inventory, ordering, and waste control.

• Proven experience in a supervisory or managerial role within hospitality or quick service restaurants.
• Strong leadership and people management skills.
• Excellent communication, problem-solving, and decision-making abilities.
• High level of energy, enthusiasm, and resilience.

• Prepared and served a variety of cocktails and beverages, ensuring high-quality standards.
• Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Assisted in inventory management by tracking supplies and placing orders as needed.
• Collaborated with kitchen staff to coordinate food and drink pairings for optimal guest experience.
• Crafted and served a diverse range of cocktails and beverages to enhance customer experience.

• Oversaw kitchen operations, ensuring compliance with health and safety regulations.
• Trained and mentored kitchen staff on food preparation techniques and menu items.
• Managed inventory levels, reducing waste through effective stock rotation practices.
• Implemented standardized food preparation processes to enhance consistency in product quality.