Yalexis Nevarez
Moreno Valley
Summary
Knowledgeable and dedicated professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pro Sales Associate
The Home Depot Inc
05.2022 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Worked flexible schedule and extra shifts to meet business needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Increased sales revenue by establishing strong rapport with clients and identifying their specific needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced client retention rates through personalized order follow-up communications and relationship-building initiatives.
- Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and repeat business.
- Promoted products and services using upselling and other sales strategies.
Education
Field of Study - English
California State University of Long Beach
Long Beach Associate of Science - Real Estate Practice// Business Administration
Riverside City College
Riverside, CAHigh School Diploma -
Downey High School
Downey, CA05.2020
Skills
- Understanding Customer Needs
- Email Etiquette
- Intercommunication
- Attention to detail
- Good Time Management
- Computer Literate (Excel, MS Powerpoint, Microsoft Word, Google Docs, Google Drive, Google Slides)
- Highly Organized
- Responsible
- Reliable
Certification
Real Estate Practice- Riverside City College
Department of Real Estate-Salesperson License
Languages
Spanish
Native or Bilingual
Timeline
Pro Sales Associate
The Home Depot Inc
05.2022 - Current
Field of Study - English
California State University of Long Beach
Associate of Science - Real Estate Practice// Business Administration
Riverside City College
High School Diploma -
Downey High School
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