Yalda Durani

• Tailored itineraries to meet customers’ specific needs and budgets to improve experience and build stronger client and supplier relationships.

• Assisted clients in choosing suitable travel packages, providing destination insights and travel tips.

• Staying educated with the latest emerging government and airline travel advisories by conducting regular market research.

• Resolved travel-related issues promptly and efficiently, ensuring a positive customer experience to affiliate brand loyalty and exceed monthly goals.

• Expertly planned and booked luxury holidays domestic or international travel, including flights, accommodations, and activities, and ensured all terms and conditions of contracts were adhered to.

• Monitor card members' satisfaction and help troubleshoot and provide feedback.

• Developed collaborative relations with suppliers through supplier events and site inspections.

• Demonstrate thorough knowledge of Amex reward programs and product services.

• Provided exceptional service in stressful environments during COVID-19 and helped clients with last-minute delays, cancellations, and emergencies.

• Ambassador for colleague help center for account Maintenance, disputes, payment/balances, offers, promotions, and call handling.

• Thorough knowledge of Saber GDS system to secure best rates/options and use the skills of graphical/manual entries and exchange processes.

• Strong interpersonal and time management skills through handling a high volume of inbound and outbound calls.

• Executing loan origination process, including personal, employment, and banking verifications daily.

• Analyzing applicants’ financial status by liaising with banks and verifying account information to determine loan feasibility.

• understanding of the company's products and policies by handling all customers' requests in a timely professional manner.

• Help explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

• Refreshed on the latest company products and services through professional/industry events.

• Reviewed loan agreements to ensure accuracy and completion.

• Defused critical customer situations calmly and courteously.

• Addressing and resolving customer product complaints empathetically.

• Accurately documenting, researching, and resolving customer service issues.

• Regularly exceeding goals and earning incentives.

• Earned a title on the wall of fame as employee of the month.

• Assisted customers with inquiries, ensuring exceptional service and satisfaction.
• Maintained cleanliness and organization of sales floor, enhancing shopping experience.
• Operated cash register efficiently, processing transactions accurately and swiftly.
• Collaborated with team members to optimize stock levels and product displays.
• Monitored inventory levels, facilitating timely replenishment for high-demand items.
• Implemented process improvements that enhanced workflow efficiency in daily operations.
• Developed strategies to promote seasonal products, increasing overall sales performance.
• Coached new team members on procedures and policies, contributing to a cohesive work environment that prioritized teamwork.
• Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.

• Provided exceptional support to clients through effective communication and problem-solving strategies.
• Coordinated resolution of client inquiries, ensuring timely follow-up and satisfaction.
• Mentored junior associates on best practices in client support, fostering a collaborative environment.
• Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
• Resolved complex technical issues with effective troubleshooting techniques and attention to detail.