Yalda Abdi
Richmond,ON
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Barista
Ramona Cafe
Thornhill, ON
01.2023 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Warehouse Associate
Amazon
Vaughan, ON
11.2021 - 07.2022
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated box or straight trucks and cargo vans.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Customer Service Cashier
Highland Farms Inc
Vaughan, ON
12.2020 - 11.2021
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Alpha
North York, ON 07.2022 - 01.2023
Skills
Beverage preparation
Ordering procedures
Sandwich preparation
Refund handling
Store merchandise stocking
Order taking
Customer service skills
Time management skills
Calm and Professional Under Pressure
Certification
CPR & First Aid
Timeline
Barista
Ramona Cafe
01.2023 - Current
CPR & First Aid
12-2022
High School Diploma -
Alpha
07.2022 - 01.2023
Warehouse Associate
Amazon
11.2021 - 07.2022
Customer Service Cashier
Highland Farms Inc
12.2020 - 11.2021