Summary
Overview
Work History
Skills
Languages
Timeline
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YALCIN SUNAY DAI

Edmonton

Summary

Dynamic professional with over 30 years of experience in the hotel and restaurant industry, primarily with Princess Cruises. Committed to delivering unparalleled service and achieving high guest satisfaction. Proven track record of managing successful food and beverage operations, leading teams, and enhancing guest relations. Seeking to leverage expertise to create exceptional guest experiences in a new role.

Overview

38
38
years of professional experience

Work History

Lido Manager

Princess Cruise Line
09.1993 - Current
  • - Managed Lido deck operations, including food and beverage services, guest activities, and entertainment.
  • - Led, trained, and motivated a diverse staff, ensuring top-notch service.
  • - Developed strategies to enhance operational efficiency and guest satisfaction.
  • - Coordinated with culinary team for quality food offerings.
  • - Managed inventory and adhered to budgetary constraints.
  • - Enforced health and safety regulations.
  • - Handled guest complaints and made service adjustments.
  • - Collaborated with departments for special events.
  • - Presented reports to senior management.

Restaurant Waiter

Princess Cruise Line
01.1995 - 01.2001
  • - Delivered high-quality service, ensuring memorable dining experiences.
  • - Accurately took orders and relayed them to the kitchen.
  • - Maintained meal and beverage presentation standards.
  • - Engaged with guests to provide recommendations.
  • - Managed multiple tables, ensuring prompt service.
  • - Complied with health and safety guidelines.

Assistant Waiter

Princess Cruise Line
01.1993 - 01.1995
  • - Assisted in setting up tables and preparing dining areas.
  • - Took orders and delivered food efficiently.
  • - Addressed guest needs to enhance experiences.
  • - Maintained dining area cleanliness.
  • - Supported senior staff and collaborated with the kitchen.
  • - Managed inventory and reduced waste.

Restaurant Manager

Hotel Talya
01.1990 - 01.1991
  • - Oversaw restaurant operations, managing staff and resources.
  • - Trained and motivated staff for high performance.
  • - Handled guest relations, resolving complaints promptly.
  • - Monitored financial activities, ensuring budget adherence.
  • - Maintained food safety standards.
  • - Developed strategies for service efficiency and growth.

Waiter

Hotel Ofo
01.1989 - 01.1990
  • - Provided attentive table service.
  • - Took and communicated guest orders.
  • - Maintained high standards of cleanliness.
  • - Resolved guest concerns promptly.
  • - Managed billing transactions accurately.
  • - Assisted in optimizing service delivery.

Service Trainee

Hotel Klasis
01.1987 - 01.1988
  • - Engaged in training programs for hospitality service.
  • - Assisted in greeting and seating guests.
  • - Supported waitstaff and management.
  • - Helped set up dining areas and events.
  • - Observed best practices in customer service.
  • - Adhered to health and safety standards.

Skills

  • Leadership
  • Customer Service Excellence
  • Problem Solving
  • Team Collaboration
  • Adaptability
  • Communication Skills
  • Organizational Skills

Languages

English
Full Professional

Timeline

Restaurant Waiter

Princess Cruise Line
01.1995 - 01.2001

Lido Manager

Princess Cruise Line
09.1993 - Current

Assistant Waiter

Princess Cruise Line
01.1993 - 01.1995

Restaurant Manager

Hotel Talya
01.1990 - 01.1991

Waiter

Hotel Ofo
01.1989 - 01.1990

Service Trainee

Hotel Klasis
01.1987 - 01.1988

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YALCIN SUNAY DAI