YAKUB IBRAHIM
6538 168 Ave NW Edmonton
Summary
Knowledgeable family support professional with a background in supporting families through challenging situations. Known for effectively managing complex cases and providing comprehensive family support assistance to a diverse population to improve family dynamics. Utilizes and demonstrates strong communication and problem-solving skills to address and resolve family issues with empathy in all interactions. Focus on team collaboration and adaptability to changing needs, ensuring consistent support and trust within the team.
Overview
18
18
years of professional experience
Work History
Senior Family Support Worker / Pod Leader
Ubuntu Children and Families Services
10.2018 - Current
- Lead a team of Family Support Workers, providing strategic direction and oversight in service delivery.
- Developed trauma-informed safety plans and intervention strategies, increasing family reunification rates by 20%.
- Ensured compliance with the Child, Youth and Family Enhancement Act across all cases.
- Facilitated inter-agency collaboration and coordinated referrals to streamline service access.
- Collaborated with multidisciplinary teams, ensuring a holistic approach to family assistance planning.
- Provided essential guidance to families navigating complex systems, empowering them to make informed decisions.
- Provided policy feedback and contributed to continuous improvement initiatives.
- Review documentation and case notes on SharePoint for compliance with Ubuntu documentation standard.
- Advocated for equitable access to services, especially for Indigenous and marginalized families.
- Coordinated and managed the activities of Family Connection Facilitator (FCF) thus improving family interaction and engagement significantly by 15%.
Home Support Worker
Ubuntu Children and Family Services
10.2018 - 12.2020
- Ensure that regulations associated with the Child, Youth and Family Enhancement Act are adhered to in caregiver homes.
- Collaboratively designed “One Plan” with family, CSD partners and stakeholders that includes tasks assigned towards specific goals that relate to the safety of children, with an intentional consideration of four pillars (children, family, community, and culture).
- Engages child/youth, and family with community support e.g., Support and Financial Assistance to reduce homelessness, crime, abuse, to child/youth.
- Write and submit a contact note into ETO for every contact with a family member (phone, text, or in person) within 48 hours of contact.
- Ensures the safety and security of family making sure harmful objects are removed from the visit location.
- Organize monthly Service team Meeting (STM) with family and family network where the team discuss the family trajectory (e.g. strength, challenges etc) and identify service gaps.
- Take turns as After-Hours workers on a weekly rotation and collaborate with Northern Alberta After Hours Child and Family Services to support child safety in the home whenever possible for 7 days, 24 hours per day.
Customer Service Advisor
The Home Depot
06.2013 - 04.2014
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to products and services provided.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Demonstrated flexibility in handling varying workloads by adapting quickly under changing circumstances while maintaining focus on results.
- Achieved high customer retention rates with exceptional communication skills and a deep understanding of client needs.
- Managed escalated customer complaints to successful resolution, ensuring satisfaction and continued loyalty.
- Proactively anticipated potential customer concerns, developing strategies to address them before they escalated into larger issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Human Resource Advisor
Rihanat (Construction) UK Limited
06.2007 - 04.2012
- Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees' concerns.
- Reviewed job descriptions and person specifications, recruitment, and selection processes, ensured recruitment and interview schedules and packs were prepared for distribution, and maintained records of applicants.
- Advised management on the administration of human resources policies and procedures.
- Conduct internal surveys to gather employee feedback and identify areas of improvement.
- Advised on issues concerning employee relations, hiring and retention, and performance evaluation.
- Established and maintained good working relationships with all agencies, stakeholders, and other external providers.
- Leverages appropriate sourcing strategies (i.e., advertising, networking etc.) to ensure a constant flow of interest among qualified candidates.
- Created and maintained a partnership with corporate personnel to assist in recruitment efforts and identify training needs for staff and keep up with current trends and suggest improvements to existing recruitment processes and evaluation methods.
- Outstanding interpersonal, customer service, analytical, presentation and problem-solving skills.
- Conducting pre-employment checks on job applicants i.e., references, medical approval, academic, etc.
- Ensured HR programs and services follow established policies and procedures.
Education
Certificate - Occupational Health and Safety
University of Alberta
Edmonton, AB05-2017
Master of Science - Human Resources Management and Planning
University of Wales
United Kingdom06-2009
Diploma - Human Resource Management
William Shakespeare College
10-2007
BSc - Sociology
Usmanu Danfodiyo University
10-1999
Skills
- Policy Development & Implementation
- Child Welfare & Family Reunification
- Stakeholder Engagement & Indigenous Relations
- Strategic Planning & Program Evaluation
- Crisis Intervention & Trauma-Informed Care
- Diversity, Equity & Inclusion (DEI)
- Regulatory Compliance & Risk Mitigation
- Team Leadership & Staff Development
- Data Analysis & Reporting
- Community Resource Coordination
- Conflict Resolution & Mediation
- Cultural Sensitivity & Advocacy
- Client advocacy
- Interpersonal relationships
- Case management
- Interagency collaboration
Accomplishments
- Supervised a team of five staff members.
- Collaborated with a team of six in the development of a case plan for the family.
- Collaborated with families and caregivers to establish a supportive environment, resulting in a 20% decrease in caregiver burnout
- Assisted individuals in accessing community resources and support services, improving overall access to care by 20%.
- Coordinated and facilitated family meetings to promote effective communication and decision-making regarding client care.
- Developed and maintained positive relationships with community resource providers and other external organizations, enhancing collaboration and referral processes
- Provided end-of-life care and support to individuals and their families, ensuring a peaceful and comfortable transition.
- Acted as an advocate for clients, ensuring their rights and needs were respected and met within the child welfare and intervention system
Languages
English
Timeline
Senior Family Support Worker / Pod Leader
Ubuntu Children and Families Services
10.2018 - Current
Home Support Worker
Ubuntu Children and Family Services
10.2018 - 12.2020
Customer Service Advisor
The Home Depot
06.2013 - 04.2014
Human Resource Advisor
Rihanat (Construction) UK Limited
06.2007 - 04.2012
Certificate - Occupational Health and Safety
University of Alberta
Master of Science - Human Resources Management and Planning
University of Wales
Diploma - Human Resource Management
William Shakespeare College
BSc - Sociology
Usmanu Danfodiyo University
LEVELS OF ACHIEVEMENT OUTSIDE OF CANADA
- Bachelor of Science (Honours) Sociology (1999) Usmanu Danfodiyo University, Sokoto Four-year undergraduate degree program Language of Instruction - English
- Master of Science in Human Resource Management (2009) University of Wales One-year graduate degree program Language of Instruction - English
COMPARATIVE LEVELS OF ACHIEVEMENT IN CANADA
- The Bachelor of Science (Honours) degree generally compares to the completion of a four-year Bachelor’s degree with a focus in sociology.
- The Master of Science in Human Resource Management degree generally compares to the completion of a Master’s degree with a focus in human resource management.
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