YAKSHENI ALAGIRISAMY
Burnaby,BC
Summary
[Job Title] with strong understanding of [Area of expertise] and experience with balancing diverse workload to meet changing and competing business requirements. Resolves tactical issues, applies and creates new processes and provides operational support in [Type] disciplines. Fosters innovative solutions and builds cooperative alliances between mission partners to address organization priorities, resources and work processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
PENSION SUPPORT OFFICER
IWA FOREST INDUSTRY PENSION PLAN OFFICE & LTD PLANS
05.2023 - Current
- Respond to members' general inquiries, handle calls received from members, pensioners, executors, trustees, union locals and participating companies, as required
- Ensure that member records are accurate and updated accordingly
- Sort death related incoming correspondence and keep track of over-payments and aging receivables
- Set up retirement applications for members, survivors, beneficiaries and limited members, lump sum benefits for retirees, as well as the suspension and re-activation of monthly pension.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
- Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
GROCERY MANAGER
NESTERS MARKET
09.2021 - 05.2023
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Streamlined store operations for more effective staff scheduling and task allocation.
- Reduced employee turnover with effective training programs and supportive management practices.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Developed promotional strategies that drove increased foot traffic and boosted sales revenue.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
POST OFFICE MANAGER
CANADA POST
04.2021 - 05.2023
- Streamlined postal operations by implementing efficient sorting and delivery processes.
- Reduced customer wait times through the optimization of staff scheduling and task management.
- Increased employee satisfaction by providing ongoing training and support in a positive work environment.
- Improved overall productivity with the implementation of new mail processing equipment and technology.
- Ensured timely deliveries by closely monitoring daily routes and making necessary adjustments when needed.
- Maintained excellent customer service standards by addressing complaints, resolving issues, and maintaining open lines of communication with patrons.
Education
BACHELOR OF ARTS - Political Science
SIMON FRASER UNIVERSITY
12.2019
SINGAPORE-CAMBRIDGE GCE ADVANCED LEVEL -
INNOVA JUNIOR COLLEGE
12.2014
Skills
- Hard-working
- Detail-oriented
- Fast learner
- Team-player
- Client Service
- Operational Support
- Alliance Building
- Conflict Resolution
- Interpersonal Skills
- Technical Proficiency
- Organizational Skills
- Time Management
Languages
English
Native or Bilingual
Certification
First-aid certified
volunteer experience
LISTENER, 7 CUPS, 01/01/19, CURRENT
- As a Listener, I provide emotional support anonymously to people who require it, whenever they require it.
CHAT ASSOCIATE, ARK OF HOPE FOR CHILDREN, 11/01/19, CURRENT
- I try to provide assistance and comfort to abuse survivors in the "Removing Chains" live Chat.
references
- Eric Olson, +1 (604) 880-2405
- Glenn Guild, +1 (604) 298-1522
- Tsuyoshi Kawasaki, kawasaki@sfu.ca
- Clare McGovern, cmcgover@sfu.ca
Timeline
PENSION SUPPORT OFFICER
IWA FOREST INDUSTRY PENSION PLAN OFFICE & LTD PLANS
05.2023 - Current
GROCERY MANAGER
NESTERS MARKET
09.2021 - 05.2023
POST OFFICE MANAGER
CANADA POST
04.2021 - 05.2023
BACHELOR OF ARTS - Political Science
SIMON FRASER UNIVERSITY
SINGAPORE-CAMBRIDGE GCE ADVANCED LEVEL -
INNOVA JUNIOR COLLEGE
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