YAKI YULISSA ROMERO
Summary
Motivated customer service skilled at meeting customer needs with expert customer support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Customer service Problem resolution Time management Task prioritization Written communication Microsoft Word Microsoft Excel
Overview
5
5
years of professional experience
Work History
YOO1-Amazon Fulfillment Center, Receive
Area supervisor
10.2022 - Current
- Assigned associate to their duties daily
- Compared shipping orders and invoices against contents received to verify accuracy.
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Restocked products and rotated items according to standard procedures.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Double-checked cargo inventories and documentation for accuracy.
YOO1- Amazon Fulfillment Center, Stowing
Area supervisor
09.2021 - 10.2022
- Used handheld scanner to sort products onto appropriate shelves daily.
- Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters.
- Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Assisted with administrative tasks to better understand industry processes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
YYZ9-Amazon Fulfillment Centre, Picking
Process Guide
04.2021 - 08.2021
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Limited damage to products and orders by using care when choosing items.
- Confirmed items picked for orders by keying codes into system.
- Accepted, processed and filled orders quickly and accurately.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Customer Service
Multitasking Clean Equipment, Charlie's Meat
07.2014 - 12.2016
- Sold products to customers using strong cross-selling abilities
- Packaged meat for customers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier
Brands4less
10.2012 - 12.2013
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Educated customers about upcoming promotions, changing procedures, and available items
- Monitored fitting rooms and completed general cleaning tasks throughout the store
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges
- Recorded daily transactions precisely to avoid errors and keep logs accurate
- Kept customers happy by quickly processing payments and bagging purchases.
Education
Nursing Diploma - Nursing
Centennial Collage
Toronto, ON08.2022
Scarborough Centre for Alternative Studies
06.2019
Skills
- Receive, stowing & picking trainer
- Fluent in Spanish & English
- Problem resolution
- Communication
- Relationship building
- Computer skills
- Flexible
- Organization
- People skills
- Decision-making
- Microsoft Office
Timeline
YOO1-Amazon Fulfillment Center, Receive
Area supervisor
10.2022 - Current
YOO1- Amazon Fulfillment Center, Stowing
Area supervisor
09.2021 - 10.2022
YYZ9-Amazon Fulfillment Centre, Picking
Process Guide
04.2021 - 08.2021
Customer Service
Multitasking Clean Equipment, Charlie's Meat
07.2014 - 12.2016
Cashier
Brands4less
10.2012 - 12.2013
Nursing Diploma - Nursing
Centennial Collage
Scarborough Centre for Alternative Studies
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