Yajna Sai Santosh Kompella
Thunder Bay,ON
Summary
Highly organized and proactive student with excellent communication skills and a strong work ethic. Proven ability to work well in team environments and collaborate effectively with peers. Seeking a part-time job to develop professional skills and contribute to a dynamic organization.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Connect Galaxy
02.2023 - 07.2023
- Responded promptly and professionally to customer inquiries via phone, email, and live chat.
- Assisted customers in resolving product or service-related issues and provided appropriate solutions.
- Collaborated with internal teams to ensure seamless customer experience and provide feedback on customer issues and trends.
- Opened and closed back-to-back shifts, and have stayed overtime and took extra shifts if needed while our location was short on staff. Cleaned store and removed trash bags whenever necessary.
- Maintained company policies and procedures while providing excellent customer service at all times.
Front Desk Associate
JLS Travels
07.2022 - 12.2022
- Maintained clean and organized front desk area, ensuring positive first impression for guests.
- Managed booking and payment processes efficiently, ensuring smooth experience for guests.
- Followed up with customers to increase customer service with travel plans.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Great understanding of MS Office and taking on additional duties as assigned (printing flight tickets, documents, etc...).
Education
Master of Science - Computer Science
Lakehead University (Full-Time)
Thunder Bay, ON08.2025
Bachelor of Science - Computer Science
Sathyabama University (Full-Time)
Chennai, India - 3.64 GPA05.2023
Skills
Proactive and creative
Effective customer service
Diligent organizer
Good organizational and multi-tasking abilities
Enthusiastic team player
Attention to details
Health and fitness enthusiast
Languages
English
Availability
Monday - Open except 12PM - 3PM
Tuesday - Unavailable
Wednesday - Open except 12PM - 3PM
Thursday - Available from 2 pm
Friday - Open
Saturday - Open
Sunday - Open
Timeline
Customer Service Representative
Connect Galaxy
02.2023 - 07.2023
Front Desk Associate
JLS Travels
07.2022 - 12.2022
Master of Science - Computer Science
Lakehead University (Full-Time)
Bachelor of Science - Computer Science
Sathyabama University (Full-Time)
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