Yajhaira Cortez
Anaheim,CA
Summary
Compassionate human services professional excited to assist people reach self-actualization. Hardworking, passionate and knowledgeable professional that is consistent as well as responsible. Unlimited capacity to learn and eager to make a positive impact in lives.
Overview
9
9
years of professional experience
Work History
Youth Program Coordinator
Catalyst Family
07.2024 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and collaborate for overall program improvement.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Mentor and guide team members on how to resolve conflict, navigate their duties as well as provide support during programming with children.
- Observed staff and volunteers to verify compliance with educational, safety and interpersonal guidelines.
- Implement enrichment curriculum that helps support student success as well as provide a safe space for youth expression.
- Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
Youth Program Coordinator
Abrazar, Inc.
11.2021 - 07.2024
- Oversees daily program operation and maintains adherence to guidelines and protocol.
- Managed, trained, and collaborated with a team of staff to ensure program goals and procedures are executed.
- Developed and implemented skill-building activities to build students' abilities.
- Built relationships with partners, families, the community and stake holders to maintain a structured support system.
- Curated different enrichment activities to support the positive development of youth in the community served.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Kept youth safe and secure at facility and in public.
- Motivated students using feedback and encouragement.
ABA Respite
Institute for Applied Behavior Analysis
06.2019 - 11.2021
- Provided direct support to youth with developmental disabilities and followed a structured care plan.
- Built rapport with families in order to maintain optimal adherence to care plans as well as make accommodations as needed.
- Communicated with patients effectively and served with compassion while keeping medical information private.
- Maintained records management system to process personnel information and produce reports.
- Identified needs of customers promptly and efficiently.
- Personal knowledge of research skills and application served as a tool for workplace demands and ongoing acclimation for patient success.
AVID Tutor
Garden Grove Unified School District
09.2016 - 06.2020
- Academic tutor with an emphasis on college readiness as well as fostering scholar-like habits in students served.
- Employed strategies that tailored toward student success as well as provided 1-on-1 support to mentees.
- Supported struggling students by using individualized approaches to target specific deficiencies.
- Conferred with students, teachers and parents to fully understand and meet students' needs.
- Assisted students with successfully completing high school and college eligibility requirements.
- Built rapport with families in order to ensure that student success was prioritized.
- Helped prepare students for college-level coursework through personalized tutoring services.
Food Handler
Cold Stone Creamery
08.2017 - 04.2019
- Emphasized fast, friendly customer service.
- Attended to customer service issues.
- Developed customer service procedures, policies and standards for customer service department.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Education
Bachelor of Arts - Psychology
California State University Fullerton
Fullerton05.2021
High school or equivalent -
Rancho Alamitos High School
Garden Grove, CA06.2016
Skills
- Excellent written and verbal communication skills
- Cultural competency
- Educational support
- Compassionate
- Analytical research
- Adaptability
- Management
- Team collaboration
- Special needs support
- Life skills training
- Mental health support
- Self-disciplined
Languages
Spanish
Native or Bilingual
Timeline
Youth Program Coordinator
Catalyst Family
07.2024 - Current
Youth Program Coordinator
Abrazar, Inc.
11.2021 - 07.2024
ABA Respite
Institute for Applied Behavior Analysis
06.2019 - 11.2021
Food Handler
Cold Stone Creamery
08.2017 - 04.2019
AVID Tutor
Garden Grove Unified School District
09.2016 - 06.2020
Bachelor of Arts - Psychology
California State University Fullerton
High school or equivalent -
Rancho Alamitos High School
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