Yajhaira Cortez
Anaheim
Summary
Compassionate human services professional excited to assist people reach self-actualization. Hardworking, passionate and knowledgeable professional that is consistent as well as responsible. Unlimited capacity to learn and eager to make a positive impact in lives.
Overview
8
8
years of professional experience
Work History
Program Coordinator
Catalyst Family
07.2024 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and collaborate for overall program improvement
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations
- Mentor and guide team members on how to resolve conflict, navigate their duties as well as provide support during programming with children
- Implement enrichment curriculum that helps support student success as well as provide a safe space for youth expression
After School Program Director
Abrazar, Inc.
11.2021 - 07.2024
- Director at an after school program that works with youth at risk.
- Developed and implemented skill-building activities to build students' abilities.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Kept youth safe and secure at facility and in public.
- Motivated students using feedback and encouragement.
ABA Respite
Institute for Applied Behavior Analysis
06.2019 - 11.2021
- Experience with applied behavior analysis and education in the human services field.
- Communicated with patients with compassion while keeping medical information private.
- Maintained records management system to process personnel information and produce reports.
- Identified needs of customers promptly and efficiently.
AVID Tutor
Garden Grove Unified School District
09.2016 - 06.2020
- Employed AVID-based strategies to boost academic performance of junior and high school students.
- Supported struggling students by using individualized approaches to target specific deficiencies.
- Conferred with students, teachers and parents to fully understand and meet students' needs.
- Assisted students with successfully completing high school and college eligibility requirements.
- Helped prepare students for college-level coursework through personalized tutoring services.
Food Handler
Cold Stone Creamery
08.2017 - 04.2019
- Emphasized fast, friendly customer service.
- Attended to customer service issues.
- Developed customer service procedures, policies and standards for customer service department.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Education
Bachelor of Arts - Psychology
California State University Fullerton
05.2021
High school or equivalent -
Rancho Alamitos High School
06.2016
Skills
- Bilingual
- Excellent written and verbal communication skills
- Customer Service
- Self-disciplined
- Conflict Resolution
- Adaptability
- Tutoring
- Youth Mentoring
- Cultural Competency
- Applied Behavior Analysis
- Autism Experience
- Safety Awareness
- Educational Support
- Shift Management
- Analytical Research
- Team leadership
- Organized
Timeline
Program Coordinator
Catalyst Family
07.2024 - Current
After School Program Director
Abrazar, Inc.
11.2021 - 07.2024
ABA Respite
Institute for Applied Behavior Analysis
06.2019 - 11.2021
Food Handler
Cold Stone Creamery
08.2017 - 04.2019
AVID Tutor
Garden Grove Unified School District
09.2016 - 06.2020
High school or equivalent -
Rancho Alamitos High School
Bachelor of Arts - Psychology
California State University Fullerton
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