Yajaira Polvos

• Facilitated group programs focused on rehabilitation, life skills, and personal development
• Conducted cognitive support plans with incarcerated individuals to address needs
• Collaborated with staff to maintain a safe and supportive environment
• Maintained strict confidentiality with sensitive client information
• Strengthened communication and interpersonal skills while engaging with diverse populations

• Provide direct support to clients experiencing mental health and behavioral challenges
• Conduct crisis intervention and de-escalation in high-stress situations
• Monitor and document client progress, contributing to individualized treatment plans
• Support daily living activities, including hygiene and self-care routines
• Build rapport with clients to encourage self-awareness and personal development
• Monitor and educate clients on medication usage, symptoms, and side effects

The Arena Hotel

• Facilitated self-sufficiency workshops for program participants
• Organized and sorted donations to support administration

• Managed inventory, shipment processing, and product flow operations
• Led store marketing and merchandising displays to improve sales performance
• Collaborated with team members to maintain organized and efficient store operations