GERSON Y. SANTIZO
Van Nuys,CA
Overview
15
15
years of professional experience
Work History
General Manager and Estimator
Precision Collision
06.2025 - Current
- Streamlined operational workflows to enhance efficiency across service departments.
- Led training programs for staff, improving customer service and technical skills.
- Developed and implemented strategic marketing initiatives to increase brand visibility.
- Oversaw inventory management systems, ensuring optimal stock levels and reduced costs.
- Directed cross-functional teams in executing service enhancements that improved customer satisfaction ratings.
- Fostered a culture of continuous improvement through team engagement and feedback mechanisms.
- Established partnerships with local businesses, enhancing community relations and referral opportunities.
- Analyzed financial reports to drive budgeting decisions and resource allocation.
Field Appraiser
State Farm
06.2024 - 06.2025
- Conducted detailed property assessments to determine accurate market value.
- Analyzed property data and market trends to support appraisal decisions.
- Collaborated with clients to clarify appraisal requirements and expectations.
- Reviewed and verified property records for compliance with industry standards.
- Developed strong relationships with clients, providing excellent customer service and fostering long-term partnerships.
- Accurately estimated parts and labor for over repairs.
- Maintained up-to-date knowledge of local market trends, enabling more accurate and well-informed appraisals.
BODY SHOP ESTIMATOR AND GENERAL MANAGER
OXNARD COLLISION CENTER
01.2018 - 01.2023
- Determine estimates on vehicles damage and repair through comparison and evaluation.
- Reviewed facts of the matter and ensured all claims featured only related damages.
- Evaluated and approved repair orders with technicians.
- Effectively communicate and present repair plans to both customer and insurance companies.
- Implemented effective customer service procedures to encourage positive feedback.
GENERAL MANAGER
MODERN AUTO CENTER
01.2014 - 01.2018
- In charge of 10-13 workers on site.
- Assisted in help training other estimators for up to date practices.
- Able to appropriately delegate work functions to employees.
- Effectively multitask while working in a high-speed environment.
- Fostered relationships with vendors to ensure optimal inventory management and supply chain efficiency.
- All aspects of job requirements, including but not limited to DRP insurance companies such as Allstate and Good Hands network accounts.
- Oversaw financial performance, including budgeting and cost control measures.
- Directed daily operations to enhance service quality and customer satisfaction.
ESTIMATOR AND COSTUMER SERVICE REPRESENTATIVE
ACE TECH COLLISION CENTER
01.2011 - 01.2014
- Implemented effective customer service procedures to encourage positive feedback.
- Greeted customers and responded to customer inquiries.
- Provided support to sales team as necessary and assisted customers.
- Be liaison between the insurance company and customer follow up with the insurance companies to advise of supplements and explain repair process in detail.
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
- Prepared material orders to complete projects on time and within budget.
Education
I-CAR -
ONLINE (INTER-INDUSTRY CONFERENCE ON AUTO COLLISION REPAIR)
03.2014
GED - undefined
AMERICAN HISPANIC HIGH SCHOOL
06.2000
Skills
- Handled multiple costumer interactions per day giving detailed, personalized, and friendly service to ensure customer retention
- Proficient in CCC1 estimating software experience entered automotive repair and customer data
- Kept my team composed and effective during covid 19 pandemic
- Always remain courteous and calm even during moments of intense customer displeasure
- Leadership and team building
- Operations management
- Time management
- Effective leader
- Customer relations
- Staff management
- Bilingual
Timeline
General Manager and Estimator
Precision Collision
06.2025 - Current
Field Appraiser
State Farm
06.2024 - 06.2025
BODY SHOP ESTIMATOR AND GENERAL MANAGER
OXNARD COLLISION CENTER
01.2018 - 01.2023
GENERAL MANAGER
MODERN AUTO CENTER
01.2014 - 01.2018
ESTIMATOR AND COSTUMER SERVICE REPRESENTATIVE
ACE TECH COLLISION CENTER
01.2011 - 01.2014
GED - undefined
AMERICAN HISPANIC HIGH SCHOOL
I-CAR -
ONLINE (INTER-INDUSTRY CONFERENCE ON AUTO COLLISION REPAIR)