Summary
Overview
Work History
Education
Skills
Highlights
Timeline
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Yahya Ahmed Hasan

105A Laurel Avenue,Scarborough,ON

Summary

An Ontario Security Guard License holder with experience in customer service and in closely adhering to health and safety protocols. Demonstrated ability to problem-solve and manage conflict when dealing with customers. and Eager to make practical application of my security training and use my strong communication skills as a Healthcare Screener/Security Guard.

Overview

3
3
years of professional experience
2025
2025
years of post-secondary education

Work History

Retail Sales Associate

Best Buy
07.2025 - Current
  • Assisted customers with product selection and inquiries on technology items.
  • Demonstrated product features and benefits to enhance customer experience.
  • Processed transactions accurately using point-of-sale systems.

Retail Associate

Canadian Tire
03.2023 - 07.2025
  • Demonstrating my client service orientation by making customers feel welcome and greeting them as they enter the store.
  • Effectively communicating with customers while demonstrating the correct way to use products and accessories, patiently answering questions and addressing concerns
  • Paying careful attention to detail to ensure accuracy while processing transactions
  • Developed the conflict resolution and active listening skills in order to resolve customer complaints and problems with empathy and professionalism.
  • Meeting inspection criteria by maintaining a clean work area and adhering to safety protocols

Education

West End Alternative School

Skills

  • Customer assistance
  • Product demonstration
  • Point-of-sale operation
  • Inventory management

Highlights

Highlights

  • Valid Security Licence and CPR Certificate
  • Strong communication skills: written and verbal
  • Working knowledge of health and safety programs and operating practices
  • Team player with excellent interpersonal skills
  • In-depth knowledge of provincial regulations, de-escalation strategies, and crowd control
  • Tactful and empathetic

Timeline

Retail Sales Associate

Best Buy
07.2025 - Current

Retail Associate

Canadian Tire
03.2023 - 07.2025

West End Alternative School
Yahya Ahmed Hasan