Years of professional experience
Yahya Patel
Toronto,Canada
Summary
Highly motivated and Certified CompTIA Security+ professional with a solid foundation in cybersecurity operations and a proven track record in project management. Possessing over 1 year of hands-on experience in the field, I am driven to contribute my diverse expertise as a IT Operations Analyst at Interac Corp. Skilled in creating collaborative work environments, I am dedicated to enhancing organizational security and success. My strengths lie in excellent communication and interpersonal abilities, both verbal and written, enabling effective collaboration across teams and stakeholders. High-performing professional with extensive experience managing large-scale, complex databases. Skilled in SQL and database management systems. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements.
Overview
5
5
3
3
Certification
Work History
Cyber Security Analyst
Cloudamart
04.2020 - Current
- Implemented, managed, and fine-tuned range of cybersecurity tools, including Firewall, Intrusion Detection/Prevention Systems (IDS/IPS) like Cisco Firepower, EDR, Snort, and Suricata, along with endpoint protection and vulnerability scanning tools, ensuring optimal system functionality, threat detection, and compliance with security policies and industry standards
- Conducted audits and assessments of enterprise security tools such as SIEM systems, vulnerability scanners, and Attack Surface Management tools, ensuring compliance with industry standards and enhancing overall security posture
- Provided exceptional customer service by promptly responding to support tickets and troubleshooting system issues
- Collaborated closely with cybersecurity and IT teams on operational activities and initiatives, actively contributing to process improvements and documentation efforts
- Demonstrated strong problem-solving skills in resolving technical issues and implementing solutions to enhance system security
- Actively participated in team meetings and brainstorming sessions to share insights and contribute to developing innovative cybersecurity strategies
- Maintained up-to-date knowledge of cybersecurity trends and technologies, staying abreast of emerging threats and best practices.
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
- Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
- Improved incident response times by developing and maintaining cybersecurity playbooks for common attack scenarios.
- Maintained to stay up-to-date understanding of current threat landscape, tailoring defensive strategies accordingly for maximum effectiveness against evolving tactics employed by adversaries.
- Collaborated with IT teams to integrate security measures into development and deployment of new applications.
- Conducted security audits to identify vulnerabilities.
Salesforce Administrator
Freelancer
10.2023 - Current
- Engaged in 5 Salesforce administration projects, delivering customized solutions that streamlined business operations and enhanced client productivity
- Interacted with stakeholders to elicit requirements, design tailored solutions, and deploy Salesforce functionalities across Sales Cloud, Service Cloud, and Marketing Cloud platforms
- Configured and personalized Salesforce objects, fields, workflows, and validation rules to improve user efficiency and ensure data accuracy
- Implemented robust session security measures, including role management, sharing rules, and profile configurations, to safeguard sensitive information and maintain compliance standards
- Stayed current with Salesforce updates and best practices, proactively recommending and implementing new features and functionalities to meet evolving business needs
- Collaborated closely with cross-functional teams, including developers and business analysts, to integrate Salesforce solutions with other systems and technologies seamlessly
- Maintained comprehensive documentation of system configurations, customizations, and user guides to ensure knowledge transfer and facilitate future troubleshooting and enhancements.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across organization.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Proved successful working within tight deadlines and fast-paced environment.
Customer Service & Sales Representative
TJX Winners
10.2019 - 02.2021
- Provided exceptional customer service by promptly addressing inquiries and resolving concerns, ensuring positive shopping experience
- Processed transactions accurately and efficiently using point-of-sale systems, maintaining payment and inventory integrity
- Promoted sales and special promotions, effectively upselling additional products and encouraging participation in loyalty programs
- Collaborated with team members to achieve sales targets and maintain supportive work environment, contributing to overall store success
- Assisted in inventory management tasks, including receiving shipments and conducting regular stock checks, to ensure optimal store operations and customer satisfaction.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Education
Business Administration -
Seneca College
Toronto, Canada04.2021
Major in Science -
P.P Savani Cambridge International
Surat, India05.2017
Skills
- Cyber Security
- Information Security
- Malware & Risk Analysis
- Jira Asana Trello
- Confluence
- Python SQL
- Salesforce Customization
- User Administration
- Incident Response
- Digital Forensics
- Network Security
- Phishing Detection
- Vulnerability Assessment
- SIEM management
- Penetration Testing
- Incident Response Management
Certification
- Canadian Securities Course (CSC)
- CompTIA Security+
- Salesforce Certified Administrator
Languages
English
Native or Bilingual
Timeline
Salesforce Administrator
Freelancer
10.2023 - Current
Cyber Security Analyst
Cloudamart
04.2020 - Current
Customer Service & Sales Representative
TJX Winners
10.2019 - 02.2021
Business Administration -
Seneca College
Major in Science -
P.P Savani Cambridge International
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