YAHOSKA DANELIA MARTINEZ
Berkeley
Summary
Exceptionally hardworking and dedicated customer service representative with a professional work ethic and experience working with a diverse range of people. Highly organized, self-motivated, fast learner with strong interpersonal skills and a friendly disposition. Bilingual in English and Spanish Self-motivated Communicate effectively Scheduling Maintains Confidentiality Professional Phone etiquette Organization professionalism Basic office equipment use Service-minded
Overview
7
7
years of professional experience
Work History
Cashier
Toys R Us
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Home care aide, Sales-floor Associate
Arosa
01.2019 - 01.2023
- Elderly patient care
- Taking vitals
- ADLS assistance
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Care Giver
Kyakameena Care Center/Safety Watcher
01.2018 - 01.2019
- Customer service
- Problem-solving
- Knowledge of various departments in the store
- Responsible for organizing the department
- Cashier responsibility, supervising patients' safety
- Attending to patient's concerns and needs
- Communicating effectively with my team coworkers
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
Sales-floor Associate
Kohl
01.2017 - 01.2018
- Resolved customer issues in a clear, courteous, and straightforward manner
- Referred unresolved customer grievances to designated departments for further investigation
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging environment
- Greeted customers, helped locate merchandise, and suggested suitable options.
Stocking/Sales-floor Associate
TJ Max
01.2017 - 01.2018
- Organizing store merchandise
- Overnight stock work
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Manager Assistant
01.2016 - 01.2017
- Writing Memo to tenants
- Answering phone calls
- Data entry under Manager supervision
- Bank deposits of all Unit rentals
- Apartment showings
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
GED -
Elkhart Memorial High School
Elkhart, INMedical Assistant, Certificate -
Everest College
Hayward, CASkills
- Drawer Balancing
- Payment Processing
- Customer Assistance
- Cash Handling
- Employee Scheduling
- Task Delegation
- Money Handling
- ADL Assistance
- Mobility Assistance
- Incident Reporting
- HIPAA Compliance
- Operations Management
Timeline
Home care aide, Sales-floor Associate
Arosa
01.2019 - 01.2023
Care Giver
Kyakameena Care Center/Safety Watcher
01.2018 - 01.2019
Sales-floor Associate
Kohl
01.2017 - 01.2018
Stocking/Sales-floor Associate
TJ Max
01.2017 - 01.2018
Manager Assistant
01.2016 - 01.2017
Cashier
Toys R Us
GED -
Elkhart Memorial High School
Medical Assistant, Certificate -
Everest College
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