Yahir Herrera
Canoga Park
Summary
Adaptable professional with a solid background in customer service and warehouse operations. Recognized for strong attention to detail and effective communication, ready to contribute to enhanced productivity and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Associate
In-N-Out Burger
2024.05 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated point-of-sale system accurately, processing transactions efficiently and handling cash responsibly.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in training new associates on operational procedures and customer service best practices.
- Implemented process improvements that reduced wait times and increased customer satisfaction ratings.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Warehouse Associate
Best Buy
2023.11 - 2024.05
- Operated forklifts and pallet jacks for efficient material handling.
- Conducted inventory counts to ensure stock accuracy and availability.
- Packaged and labeled products for shipment, adhering to safety standards.
- Assisted in unloading deliveries and organizing merchandise in warehouse.
- Maintained cleanliness and organization of work area to promote safety.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Receptionist
Paw Center
2023.01 - 2023.07
- Greeted and assisted clients, ensuring a welcoming environment at reception.
- Managed phone calls and inquiries, directing them to appropriate staff effectively.
- Scheduled appointments, coordinating with team members to optimize calendar availability.
- Maintained accurate client records in database, ensuring information integrity and confidentiality.
- Processed payments and transactions, handling cash and electronic payments securely.
Education
Associate of Science - Criminal Justice
Los Angeles Valley College
Van Nuys, CA06.2026
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Workplace safety
- Cash handling
- Decision-making
- Flexible schedule
Timeline
Associate
In-N-Out Burger
2024.05 - Current
Warehouse Associate
Best Buy
2023.11 - 2024.05
Receptionist
Paw Center
2023.01 - 2023.07
Associate of Science - Criminal Justice
Los Angeles Valley College