Yahia El Khamlichi
Ottawa
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Brand Ambassador of Operations
Canada Goose
10.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Tire and Lube Technician
MR LUBE
10.2023 - 12.2023
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
Product Specialist
Sketchers Canada
05.2023 - 07.2023
- Maintained inventory by receiving deliveries, putting prices on goods, and stocking supplies.
- Informed the customers about merchandise availability or locations and lead team of retailers in store.
- Assisted with demonstrations to showcase functionality of the product.
Sales Assistant
Addias Canada
12.2022 - 05.2023
- Delivered great costumer service and managed orders and payments with the POS system.
- Made sure the sales floor always clean and representable
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Cashier
Prowings.ma
01.2022 - 09.2022
- Assisted consumers with financial transactions by receiving cash, checks, credit cards, and debit
- Made sure to give each customer a warm welcome and solved their complaints
Education
Bachelor of Arts - Interactive Media Design
Algonquin College
Woodroffe, ON04-2026
No Degree - TV Broadcasting And Streaming Video
Algonquin College
Ottawa, ON12-2022
High School Diploma -
Groupe Scolaire Annour
Tangier Morocco06-2022
Skills
- Costumer Service
- Team Oriented
- Strong communication skills
- Product merchandising
- Energetic and Positive
- Product training
- Work ethic and integrity
- Computer skills
- Customer engagement
- Patience and empathy
- Adaptable personality
- Product positioning
- Team leadership qualities
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Professional Working
Arabic
Native or Bilingual
Interests
- Hiking
- Photography
- Music
- Graphic Design
- Drone Piloting
Timeline
Brand Ambassador of Operations
Canada Goose
10.2024 - 02.2025
Tire and Lube Technician
MR LUBE
10.2023 - 12.2023
Product Specialist
Sketchers Canada
05.2023 - 07.2023
Sales Assistant
Addias Canada
12.2022 - 05.2023
Cashier
Prowings.ma
01.2022 - 09.2022
Bachelor of Arts - Interactive Media Design
Algonquin College
No Degree - TV Broadcasting And Streaming Video
Algonquin College
High School Diploma -
Groupe Scolaire Annour
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