Yahia Alafranji
la prairire,QC
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs.
Overview
7
7
years of professional experience
Work History
VIP Customer Service Associate
VIP Cineplex
01.2023 - Current
- Deliver exceptional service in a fast-paced VIP environment, ensuring customer satisfaction and comfort
- Support the operations of the venue with busboy duties, maintaining a clean and welcoming atmosphere
Valet Driver
Double Tree by Hilton
05.2022 - 12.2022
- Increased repeat business through exceptional customer interactions and professional demeanor.
- Ensured smooth operations, coordinating with team members for efficient vehicle movement and storage.
Warehouse Associate
YUL5
06.2021 - 09.2021
- Effectively processed customer orders, resolving discrepancies such as missing items, excess products, and weight issues
- Ensured that orders were correctly fulfilled and dispatched in a timely manner to maintain high customer satisfaction
Associate
Subway
01.2018 - 08.2021
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
Delivery Driver
BOXNIGHT
08.2020 - 01.2021
- Delivered packages to customer doorsteps and business offices.
Chief Painter
Student Works Painting
06.2020 - 09.2020
- Led and managed a team of painters in both residential and commercial painting projects, ensuring quality and adherence to deadlines
- Drove marketing efforts, including door-to-door campaigns, to promote services and secure new business. An average of 25-30 houses per day
Education
Honors - business technology management
UOttawa University
Ottawa04-2027
Skills
- Team leadership
- Analytical thinking
- Customer service
- Problem-solving
- Time management
- Complaint handling
- Problem resolution
- Communication
- Project management
- Operational efficiency
- Ability to solve problems
- Ability to work in a fast-paced environment
- Good knowledge of financial statements
- Good understanding of accounting principles
- Multitasking
volunteer work
Volunteer, Volunteer HQ-Maximo Nivel, San Jose, 01/2023, 2 weeks
Assisted in a special needs care facility, supporting daily activities for individuals in an underfunded environment. Contributed to construction efforts at a refugee shelter, providing essential labor to improve shelter conditions.
Languages
English
French
Arabic
Interests
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Volunteer Work
- Stocks and online trading
- Entrepreneurship
- Martial Arts
- Artificial Intelligence (AI) and Machine Learning
Timeline
VIP Customer Service Associate
VIP Cineplex
01.2023 - Current
Valet Driver
Double Tree by Hilton
05.2022 - 12.2022
Warehouse Associate
YUL5
06.2021 - 09.2021
Delivery Driver
BOXNIGHT
08.2020 - 01.2021
Chief Painter
Student Works Painting
06.2020 - 09.2020
Associate
Subway
01.2018 - 08.2021
Honors - business technology management
UOttawa University
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