Yahaya Omokhudu Shaibu
Winnipeg,Canada
Summary
Dedicated Customer Service Professional with many years of experience in CANADA, UNITED KINGDOM, and NIGERIA. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Sales and Marketing Manager
GenieNG Communications Limited
02.2005
- Coordinated and played a leading role in the sales and marketing of MTEL products including Satnav (satellite navigation devices) and pre-paid airtime credits for mobile devices
- Organizing and coordinating meetings for nine staff members including sales staff, drivers and security officers; provided working tools to enable fulfilment of daily tasks/duties
- Balanced accounts and prepared budgets for various expenditures; designed Microsoft Excel templates and generated sales performance reports for various products; submitted reports to executive management for review on a weekly basis
- Handled customer complaint while working to resolve situations within NCC regulations.
Transportation Service Rep. / Intermodal Operations Rep.
CP Railway
11.2016 - 04.2024
- Working as part of Network Service Centre (NSC) dedicated to meeting or exceeding internal and external customer requirements
- Working in a team environment and using TMS in intermodal pickup and delivery appointment booking, Drivers dispatches, 404/204 load tender’s approval, empties release and other intermodal documents processing
- Understanding of the use of TYES and ORDER ENTRY for processing 404/204 load tenders TMS and SAP TM, exception handling, interchange, car ordering and intermodal or trans-border documents processing
- Liaise with intermodal planners to dispatch drivers to meet their different daily pickup and delivery appointments
- Liaise with problem resolution (PRP) and senior intermodal Operations Representative (SIOR) to fix damaged loads, shortages, and overages as well as overweight loads.
Transport Planning Consultant
Yazet Global Transport Consultancy Ltd.
04.2014 - 08.2016
- Looked at traffic management schemes, such as congestion charging and parking controls; studied accident ‘black spots’ to design road safety improvements
- Simulated transport problems using computer models to work out solutions; developed transport assessments, development plans and travel plans
- Analysed and interpreted data from transport studies to forecast impact of new developments
- Wrote reports for funding bids and planning authorities.
SME/Payment Analyst
Lloyds Banking Group
08.2013 - 04.2014
- Served as a Subject Matter Expert and handled all levels of payment protection insurance (PPI) complaints involving the checking of customer’s suitability and eligibility for insurance policies and taking a holistic approach to investigate complaints
- Made decisions on whether to defend or uphold complaints with respective redress calculations
- Carried out full and comprehensive investigations into an agreed upon number of payment protection insurance complaints (15) each week to required quality levels
- Maintained quality and productivity levels throughout duration of contract.
Customer Service Administrator
Lloyds Banking Group
- 07.2013
- Ensured timely and accurate fulfilment of all sales activities within telephone banking department including opening of accounts, conversions of accounts, fund transfers and credit card applications
- Made decisions on whether to reject customer requests to open new accounts based on credit histories
- Performed quality checks for all correspondence before distributing information to customers in order to protect client information as well as comply with FSA rules and regulations
- Used banking software PBS (Personal Banking System) and YF (Your Finances) to open, upgrade, downgrade and convert accounts.
Education
Graduate Certificate - Sustainable Urban and Transportation Planning
Seneca College
08.2024
MSc Transport and Planning -
Cardiff University
11.2011
MBA (Marketing Option) -
Ambrose Alli University
01.2004
B.A (Honours) History and Int’l Studies -
Ambrose Alli University
01.1995
WASC/GCE, English language, Mathematics, Economics, History, Literature in English, Christian Religion Knowledge -
School of Remedial Studies: Institute of Continuing Education
01.1988
Skills
- Team Leadership
- Social Media Management
- Business growth and retention
- Sales Tracking
- Strategic Planning and Organizing
- GIS and Data Visualization
- Relationship Building and Decision-Making
- Customer Service and Customer Complaint Resolution
- Systems and Software Expertise
Affiliations
- All credentials are evaluated by World Education Services (W.E.S) - CANADA
- Student Member - Ontario Professional Planners Institute (OPPI) - CANADA
- Affiliate - Chartered Institute of Logistics and Transport - UK
- Member - Chartered Insurance Institute - UK
Languages
English
Full Professional
French
Elementary
football, table tennis and travelling
I enjoy playing football, table tennis and love travelling.
Timeline
Transportation Service Rep. / Intermodal Operations Rep.
CP Railway
11.2016 - 04.2024
Transport Planning Consultant
Yazet Global Transport Consultancy Ltd.
04.2014 - 08.2016
SME/Payment Analyst
Lloyds Banking Group
08.2013 - 04.2014
Sales and Marketing Manager
GenieNG Communications Limited
02.2005
Customer Service Administrator
Lloyds Banking Group
- 07.2013
Graduate Certificate - Sustainable Urban and Transportation Planning
Seneca College
MSc Transport and Planning -
Cardiff University
MBA (Marketing Option) -
Ambrose Alli University
B.A (Honours) History and Int’l Studies -
Ambrose Alli University
WASC/GCE, English language, Mathematics, Economics, History, Literature in English, Christian Religion Knowledge -
School of Remedial Studies: Institute of Continuing Education
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