Yaguang Liu
Montreal
Summary
Experienced Google Cloud Platform support specialist wiht over 3 years of expertise in managing, troubleshooting, and optimizing cloud environment. Adept at reproducing GCP customer's issues, providing the root cause analysis by going deep into the project logs, and implementing the customer's workflow in my project. Strong background in cloud infrastructure, automation, monitoring, and security best practices, with a proven ability to collaborate across teams to help customer fulfill their requirements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Developer Analyst
TELUS
09.2021 - Current
- Support cloud platform and data services, providing L2/L3 support for Google Cloud Platform(GCP), achieving a 95% customer satisfaction rating.
- Collaborate closely with the product team to troubleshoot and resolve complex cloud infrastructure issues related to networking, compute, storage, and database services, minimizing service disruptions.
- Conduct root cause analysis of the latency and intermittent errors with the cloud services by checking Cloud Logging, Monitoring and Trace, and provide preventive measures following GCP best practices.
- Assist in cloud cost management and optimization initiatives, including resource right-sizing, tagging, and reserved instance purchasing, resulting in cost saving of 20%.
- Develop effective and initiative solutions for GCP customer by closely collaborating with the engineering team and the product team.
- Demonstrated adaptability and versatility by successfully contributing to multiple cases simultaneously, showcasing strong multitasking capabilities.
Full Stack Developer Intern
Leoptique
06.2021 - 08.2021
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Participated in sprint planning meetings to prioritize tasks effectively while balancing deadlines with resource constraints.
- Learned new emerging technologies and took initiative to offer technical direction and creative solutions.
- Adapted quickly to new technologies as needed while staying current on industry best practices.
- Developed reusable components and libraries for use across multiple applications, reducing development time and improving maintainability.
Education
MBA - Business Administration
Nan Kai University
Tianjin, ChinaAEC - Internet Programming And Development
Johan Abbott College
Montreal, QC08.2021
Skills
- Requirements Gathering
- Problem-Solving
- Customer-Oriented
- Object-Oriented Programming
- Technical Support
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
French
Elementary
Certification
- Google Associate Cloud Engineer, Google Cloud - Dec. 2021
- Professional Cloud Architect Certification, Google Cloud - Apr. 2024
- Professional Data Engineer Certification, Google Cloud - Aug. 2024
Timeline
Developer Analyst
TELUS
09.2021 - Current
Full Stack Developer Intern
Leoptique
06.2021 - 08.2021
MBA - Business Administration
Nan Kai University
AEC - Internet Programming And Development
Johan Abbott College
Similar Profiles
Sarah BealeSarah Beale
Sr. Manager, Retail Programs at TELUSSr. Manager, Retail Programs at TELUS
Akhil SoniAkhil Soni
Sales Manager at TelusSales Manager at Telus
Roel HautvastRoel Hautvast
Software Developer at TelusSoftware Developer at Telus